Service Lead (m/f/x)

Wen Cheng Restaurants GmbH; Berlin; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A vibrant restaurant chain in Berlin seeks a motivated individual to support daily operations and lead the service team. You will ensure excellent customer experiences and maintain service standards. The ideal candidate has hospitality experience and strong interpersonal skills. This role offers a competitive pay, free staff meals, and discounts at multiple locations.

Leistungen

Competitive pay

Free staff meal on every shift

Discounts at all locations

Company discount on BVG tickets

Qualifikationen

• Experience in hospitality or restaurant service, ideally in a supervisory capacity.
• Solid understanding of front-of-house operations.
• Strong interpersonal and communication skills.
• Ability to stay organized under pressure in a fast-paced environment.
• Basic knowledge of food safety and hygiene practices.
• Willingness to work evenings, weekends, and holidays.

Aufgaben

• Support daily operations of the restaurant during shifts.
• Lead and motivate the service team.
• Assist with team training and onboarding.
• Monitor inventory and communicate stock needs.
• Ensure hygiene standards and company policies are followed.
• Engage with guests to ensure satisfaction.

Kenntnisse

Hospitality experience

Front-of-house operations

Interpersonal skills

Ability to work under pressure

Food safety knowledge

Jobbeschreibung

Your mission

• Support the smooth daily operations of the restaurant during your shift, focusing on efficient front-of-house service.

• Lead and motivate the service team on shift to deliver excellent customer experiences.

• Assist with team training and onboarding to uphold service standards and ensure consistency across shifts.

• Help monitor inventory and communicate stock needs to management to maintain service flow.

• Ensure company policies, hygiene standards, and safety protocols are followed during service.

• Proactively engage with guests to ensure their satisfaction, handle minor complaints professionally, and escalate more complex issues to the manager when needed.

Your profile

• Experience in hospitality or restaurant service, ideally in a supervisory or team lead capacity.

• Solid understanding of front-of-house operations and a passion for delivering great customer service.

• Strong interpersonal and communication skills, you lead by example and help foster a positive team spirit.

• Ability to stay calm and organized under pressure in a fast-paced environment.

• Basic knowledge of food safety and hygiene practices.

• Willingness to work evenings, weekends, and holidays as part of a flexible schedule.

Why us?

• Dynamic role where you’ll be hands-on in both service and team coordination.

• Competitive pay that reflects your experience and responsibility on shift.

• Free staff meal on every shift.

• Discounts at all four Wen Cheng locations.

• Company discount on BVG tickets to support your commute.

What makes us special:

• Vibrant and modern restaurant atmosphere

• Dynamic team that values creativity

• Supportive team culture where your contribution is valued and your growth is encouraged.