Service Key Account Manager

ABB E-mobility B.V.; Heidelberg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An established industry player is looking for a dynamic Service Key Account Manager to oversee customer service interactions and drive business improvements. This role involves managing global key accounts, enhancing service quality, and leading projects that align with customer needs. With a focus on strategic account management, you will engage with executive-level clients and coordinate cross-functional initiatives to optimize service offerings. If you are passionate about E-mobility and possess strong communication and leadership skills, this opportunity is perfect for you to make a significant impact in a growing field.

Qualifikationen

• 4+ years in E-mobility or B2B high-tech industries.
• Proven experience managing complex customer relationships.

Aufgaben

• Manage customer service interactions with global key accounts.
• Lead global customer service projects and enhance service offerings.

Kenntnisse

Communication Skills

Interpersonal Skills

Negotiation Skills

Analytical Skills

Problem-solving Abilities

Leadership Skills

Project Management Expertise

Strategic Mindset

Financial Acumen

Ausbildung

Master’s degree in Business Administration

Master’s degree in Engineering

Master’s degree in a related field

Jobbeschreibung

We are seeking a talented Service Key Account Manager to join our Service department in Germany. In this role, you will be responsible for managing customer service interactions by leading global key accounts and driving business improvement projects.

In this role your main responsibilities will be:

1. Strategic Account Management:
2. Serve as the primary point of contact for all service-related interactions with global key accounts.
3. Provide customers with a consolidated view of service performance and oversee initiatives to enhance satisfaction and service quality.
4. Monitor and drive improvements in account service revenues and costs, focusing on monetization of the installed base.
5. Develop and maintain relationships with key customers at the executive level.
6. Lead global customer service projects, such as campaigns and retrofits, coordinating with local teams and ABB contributors.
7. Oversee cross-functional initiatives to enhance service offerings and customer satisfaction.
8. Conduct regular service meetings at the executive level to align on strategy, performance, and improvement actions.
9. Address escalations and negotiate customer requests, ensuring alignment with organizational priorities and capabilities.
10. Engage with customers and internal teams globally, with up to 30% travel.

To make the above work, we are looking for you to bring:

1. Educational Background:
2. Master’s degree preferred, ideally in business administration, engineering, or a related field.
3. Experience:
4. 4+ years in E-mobility, B2B high-tech industries, or a similar strategic service environment.
5. Proven experience managing complex customer relationships at both executive and operational levels.
6. Skills:
7. Strong communication, interpersonal, and negotiation skills.
8. Exceptional analytical and problem-solving abilities.
9. Leadership and project management expertise to drive cross-functional initiatives.
10. Strategic mindset and financial acumen to manage revenue growth and cost optimization.