Service Key Account Manager

ABB E-mobility B.V.; Heidelberg; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading company in EV charging technology seeks a Service Key Account Manager to oversee global key accounts and enhance service quality. The role requires substantial experience in strategic service environments and involves regular engagement with key customers at executive levels while managing service initiatives to optimize performance and revenues.

Qualifikationen

• 4+ years in E-mobility or B2B high-tech industries.
• Experience managing complex customer relationships at executive levels.

Aufgaben

• Serve as the primary point of contact for all service-related interactions.
• Monitor and drive improvements in account service revenues and costs.
• Lead global customer service projects across multiple teams.

Kenntnisse

Strong communication

Interpersonal skills

Negotiation skills

Analytical abilities

Problem-solving abilities

Leadership expertise

Project management

Strategic mindset

Financial acumen

Ausbildung

Master’s degree in business administration, engineering or a related field

Jobbeschreibung

We are seeking a talentedService Key Account Managerto join our Service department in Germany. In this role, you will be responsible for managing customer service interactions by leading global key accounts and driving business improvement projects.

In this role your main responsibilities will be:

Strategic Account Management:

Serve as the primary point of contact for all service-related interactions with global key accounts

Provide customers with a consolidated view of service performance and oversee initiatives to enhance satisfaction and service quality.

Monitor and drive improvements in account service revenues and costs, focusing on monetization of the installed base.

Develop and maintain relationships with key customers at executive level

Lead global customer service projects, such as campaigns and retrofits, coordinating with local teams and ABB contributors.

Oversee cross-functional initiatives to enhance service offerings and customer satisfaction.

Conduct regular service meetings at executive level to align on strategy, performance, and improvement actions.

Address escalations and negotiate customer requests, ensuring alignment with organizational priorities and capabilities.

Engage with customers and internal teams globally, with up to 30% travel.

To make the above work, we are looking for you to bring:

Educational Background:

Master’s degree preferred, ideally in business administration, engineering, or a related field.

Experience:

4+ years in E-mobility, B2B high-tech industries, or a similar strategic service environment.

Proven experience managing complex customer relationships at both executive and operational levels.

Skills:

Strong communication, interpersonal, and negotiation skills.

Exceptional analytical and problem-solving abilities.

Leadership and project management expertise to drive cross-functional initiatives.

Strategic mindset and financial acumen to manage revenue growth and cost optimization.

ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of e-mobility, not just predicting it.