Service Desk Operator

Serco; Frankfurt; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading service provider in Frankfurt is looking for a Service Desk Operator to manage facility management requests and provide excellent customer service. The candidate must be proficient in both English and German (C1 level) and demonstrate strong communication and technical skills, with knowledge of facility management standards. This is a temporary contract until June 2026.

Leistungen

Chance to make a positive difference

Diversity and inclusion focus

Qualifikationen

• Experience handling technical and infrastructural requests.
• Proficient in both English and German at a C1 level.
• Demonstrable customer service and communication skills.

Aufgaben

• First point of contact for facility management requests.
• Manage meeting invitations and catering services.
• Handle ticket management and lost property.

Kenntnisse

MS Office or similar tools

Customer service skills

English skill level C1

German skill level C1

Interpersonal skills

Technical expertise for Managed Services

Facility Management standards knowledge

Facility Management ticket systems knowledge

Jobbeschreibung

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• Chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisationsacross Europe.

We are currently seeking a Service Desk Operator to join our team at our client's site - ECB in Frankfurt.

Please note that this opportunity is a temporary contract until June 2026.

Main Responsibilities

Responsible for the acceptance and transfer of incoming external and internal telephone calls, to register and process tickets for FM service requests and to book meeting rooms and services.

• First point of contact within the ECB for all technical and infrastructural facility management related requests
• Meeting and invitation management including catering services
• Ticket management
• Lost property management
• Answering and transferring internal and external Switchboard calls
• Providing information to internal or external callers

Successful Candidate

• Good knowledge of MS Office or similar tools
• English and German skill level C1
• Excellent customer service skills and good communication skills verbal/writing
• Good interpersonal and diplomacy skills
• Technical expertise for the scope of Managed Services
• Knowledge of Facility Management standards such as GEFMA
• Good knowledge of Facility Management ticket systems
• Good knowledge of invitation management and processes for conferences, meetings and of respective tools