Service Desk Manager (m/f/d)

aconnic; Kornwestheim; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

Ein international agierendes Unternehmen sucht einen Service Desk Manager, der für die Annahme und Bearbeitung von Störungen verantwortlich ist. In dieser spannenden Rolle haben Sie die Möglichkeit, Ihre Fähigkeiten in einem unterstützenden und dynamischen Umfeld weiterzuentwickeln. Sie werden technische Anfragen klassifizieren und administrative Aufgaben übernehmen, während Sie mit einem engagierten Team zusammenarbeiten. Das Unternehmen bietet eine gesunde Work-Life-Balance, Unterstützung bei Schulungen und die Möglichkeit, Verantwortung zu übernehmen. Wenn Sie eine Leidenschaft für IT und Kundenservice haben, ist dies Ihre Chance, Teil einer wachsenden Erfolgsgeschichte zu werden!

Leistungen

Gesunde Work-Life-Balance

Unterstützung für Schulungsmöglichkeiten

Möglichkeit für Sabbatical

Gesundheitsmanagement

Soziales Intranet

Qualifikationen

• Praktische Erfahrung im HelpDesk/ServiceDesk-Team.
• Sehr gute Kenntnisse in Deutsch und Englisch.

Aufgaben

• Effiziente Annahme und Bearbeitung von Störungen.
• Kategorisierung technischer Anfragen und Koordination mit dem Field Service.

Kenntnisse

IT-Kenntnisse

Kommunikationsfähigkeiten

Kundenorientierung

Schichtbereitschaft

Deutsch (sehr gut)

Englisch (sehr gut)

Ausbildung

Abgeschlossene Berufsausbildung

Tools

MS Office

Jobbeschreibung

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Service Desk Manager (m/f/d)

• Administration
• Kornwestheim
• Posted on December 14, 2023
  
  

Website: aconnic

Full time | Permanent | Starting immediately | Kornwestheim

Are you looking for a varied role in an international company? Are you interested in a versatile job where you can learn new things and develop yourself? Would you like to expand your knowledge and skills? Take your chance and become part of our team!

Your mission

• Fault acceptance and processing: You are responsible for the efficient acceptance and processing of faults and the monitoring of our systems.
• Classifying technical calls: You categorize calls with technical questions and faults and coordinate the forwarding to Field Service, including team coordination.
• Assisting with administrative activities: You support with administrative tasks such as monitoring deadlines, database maintenance, complaint processing, and in the helpdesk, always in compliance with our service levels.
  
  

Your profile

• You have completed vocational training as a basis.
• You already have practical experience in a HelpDesk / ServiceDesk team.
• You are confident in using the MS Office system and have good IT skills.
• You are welcome as a career changer with IT knowledge in the field of network and communication systems.
• You have very good written and spoken German and English skills; other languages are an advantage.
• You are willing to work shifts and weekends.
• A confident and professional telephone manner, good communication skills as well as customer and service orientation with a pronounced service awareness round off your profile.
  
  

Your Benefits

Besides a secure job in the growing telecommunications market with flat hierarchies, an open and supportive working atmosphere, and the possibility of taking responsibility in your field, you can look forward to:

• A healthy work-life balance.
• Support for internal and external training opportunities, so that we learn and grow together.
• Opportunity to take a sabbatical.
• Health management, because we care about you.
• Social intranet to share news and stay connected.
  
  

Our vision

aconnic is an international telecommunications company with hardware, software, and service solutions. From our headquarter in Germany to our locations around the world, we share the same goal: a secure, energy-efficient, and, above all, sustainable digitalization.

At aconnic, we are proud of our own value chain – from research and development to the supply chain and service. And it pays off: Our satisfied customers include companies such as Deutsche Telekom, Orange, Telecom Italia, A1 Telekom Austria, and América Móvil in Mexico.

aconnic has been listed on the German Stock Exchange since 2006. With an annual growth rate of 20 percent, our 250 employees in eight countries generate a turnover of around 60 million euros. And our ambitions take us even further! We have a clear vision and strong goals to increase our growth sustainably and effectively.

Would you like to become part of our success story? Then we look forward to receiving your application!

At aconnic, we focus on a community in the form of: “ONE COMPANY, ONE ORGANIZATION, ONE TEAM”, which for us also means diversity and inclusion. We therefore explicitly welcome applications from all age groups, regardless of gender, disability, ethnic origin, religion, ideology, or sexual identity.

• aconnic has emerged from the UET Group and its operating companies and brands including albis-elcon, SUCONI, Albis Engineering, and Albis Technologies.
  
  

Apply now

Personalmanagement2024-07-01T09:35:10+01:00December 14th, 2023|

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