Service Desk Lead

CACI; Stuttgart; Vor Ort; USD 90.000 - 190.000; Vollzeit

Zusammenfassung

A leading company is seeking a Service Desk Lead to support a Department of Defense organization in Stuttgart, Germany. This role involves supervising technicians, managing technical issues, and ensuring customer satisfaction. Candidates should have a strong background in IT and excellent problem-solving skills. The position requires a Secret Clearance and offers a competitive salary along with comprehensive benefits.

Leistungen

Healthcare

Wellness

Retirement

Education

Time Off

Qualifikationen

• 5 years specialized experience with BA/BS, or 7 years with AA/AS.
• Current Secret Clearance required.

Aufgaben

• Supervise Service Desk Technicians and provide technical expertise.
• Lead troubleshooting efforts for complex issues.
• Develop standards and procedures for infrastructure operations.

Kenntnisse

Problem Solving

Customer Service

Communication

Ausbildung

BA/BS

AA/AS

Relevant Certifications

Tools

Microsoft Certified Solutions Associate (MCSA)

ITIL v3 Foundation

Microsoft PowerShell

VBScript

Jobbeschreibung

Service Desk Lead

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular-Long Term Assignment

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity

Are you interested in advancing your career in Europe within a mission-focused environment? CACI is establishing upcoming positions across the European theater supporting multiple Department of Defense customers. We seek experienced, innovative, and motivated IT Specialists to support EUCOM's mission objectives.

CACI offers an excellent opportunity for an experienced, self-directed Service Desk Lead. This role supports a Department of Defense (DoD) organization, US EUCOM, located OCONUS in Stuttgart, Germany. This position requires OCONUS travel.

Responsibilities

1. Supervise and provide technical expertise to Service Desk Technicians.
2. Support systems, users, and applications on a geographically dispersed Windows 10 Enterprise network.
3. Lead troubleshooting efforts for complex issues and collaborate with other teams for root cause analysis and remediation.
4. Develop standards and procedures for efficient infrastructure operations.
5. Create and maintain system documentation and SOPs.
6. Supervise team members, delegate duties, and ensure proper monitoring and support request handling.
7. Monitor systems to ensure uptime, customer satisfaction, and adherence to ITIL best practices.
8. Oversee change management processes and act as a mentor to team members.
9. Manage employee performance and development.

Qualifications

Candidates must possess excellent problem-solving and customer service skills, extensive experience with hardware, software, operating systems, and network connectivity. Effective communication skills and experience interfacing with clients and users are essential.

Required

• Current adjudicated Secret Clearance.
• BA/BS + 5 years recent specialized experience, or AA/AS + 7 years, or relevant certifications + 9 years, or 11 years of recent specialized experience.
• Microsoft Certified Solutions Associate (MCSA): Windows 10/Office 365.
• DOD 8570 IAT2 compliance (e.g., Security+).
• Exemplary customer service skills.
• TESA eligibility.

Desired

• ITIL v3 Foundation.
• Experience with Microsoft PowerShell, VBScript, or batch scripting.
• Adaptability to changing operational needs.
• Knowledge of DoD military standards and security requirements.
• Experience supporting Cisco routers and switches.

What You Can Expect

A culture of integrity. At CACI, character and innovation are central to our work, supporting our nation's missions and ensuring national safety.

An environment of trust. We value each employee's contributions and offer flexibility, access to learning resources, and support for your ambitions.

Focus on growth. We aim to advance critical missions, build on our success, and help you grow in your career and legacy.

Compensation

The salary range for this position is $90,300 - $189,600 USD, influenced by location, experience, skills, certifications, and other factors. We offer comprehensive benefits including healthcare, wellness, retirement, education, and time off. Learn more about our benefits and apply here.

Equal Opportunity Employer: All qualified applicants will be considered regardless of race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, veteran status, or other protected characteristics.