Service Desk Engineer

Vertex IT Solutions Ltd; Düsseldorf; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Service Desk Engineer to join their dynamic team in Düsseldorf. This role is perfect for recent graduates or those with 1-2 years of experience in a fast-paced helpdesk environment. You will be the first point of contact for users, providing essential IT support and ensuring user satisfaction. Responsibilities include troubleshooting technical issues, managing user setups, and collaborating with the London office team. If you are passionate about IT and eager to grow in a supportive environment, this opportunity is for you.

Qualifikationen

• Entry-level position requiring 1-2 years of helpdesk experience.
• Must be fluent in German and English.

Aufgaben

• Provide 1st line IT support for EMEA & CIS regions.
• Log helpdesk calls and troubleshoot issues.
• Conduct customer-facing project implementations.

Kenntnisse

1st line IT support

PC imaging

basic networking

troubleshooting TCP/IP

DNS and DHCP

Windows desktop support

customer service

Ausbildung

College diploma in IT

University degree in IT

Tools

Helpdesk tool

Jobbeschreibung

Position: Service Desk Engineer
Reports to Help-desk Manager
Location: Dusseldorf, Germany

Job role:

·Act as the first point of call for instructed users in our German Office and maintain professional and stable user relationship.
·Accountable for logging support incidents/requests or enquiries for end users.
·Courtesy calls to end users, sending emails to ensure 100% user satisfaction and completing tasks assigned by manager.
·General IT administration duties such as, New User registrations, ID Inventory’s, Smart Device Billing, and other administrative tasks as per request.
·Act as an extension of the London office EU Helpdesk Team and uphold our values and processes.
·Resolve IT technical issues for users and support overseas users and IT teams.
·Conduct customer facing project implementation work as required.
·Smart device (iPhone/iPad) configuration and support.
·Work with customers and stakeholders to help realise IT related requests.
·Adhere to customer processes and regulations.
·Provide detailed reports of issues and problems.

Responsibilities:

·1st line IT technical support for EMEA & CIS regions.
·Answering helpdesk calls and logging them into helpdesk tool with correct information.
·Troubleshooting and resolving 1st line support issues.
·Complete IT administration tasks as assigned.
·Provide assistance and knowledge sharing with other engineers.
·Occasional travel if required.
·Technical design and support for projects and user requests.
·Adhering to customer and company rules regulations and procedures.
·Champion the London office values and processes.
Technical expertise:
·Entry level, recent graduate level, or 1-2 Years’ experience in working in a fast-paced help-desk environment.
·Experience providing 1st line support or willingness to learn.
·Experience in PC imaging and new user setups.
·Experience in basic networking and troubleshooting, TCP/IP, DNS and DHCP.
·Desktop Support for Windows based applications.

Qualifications:
·Language: Must be able to speak German and English.
·College diploma or University degree in an IT related technical subject.
·Microsoft Certifications (MCSA, MCP)