Service Desk Agent (m / f / d) – Customer Service & System Access

Aareon Deutschland GmbH; Dortmund; Hybrid; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

An innovative SaaS provider in Dortmund is seeking a customer service representative to handle inquiries, prioritize issues, and inform clients about system changes. The ideal candidate will have vocational training, communication skills, and a passion for customer interaction. This role offers 30 days of vacation, flexible remote working options, and opportunities for personal development.

Leistungen

30 days of vacation

Flexible working options

Job bike for work and leisure

Personal development opportunities

Qualifikationen

• Completed vocational training or comparable qualification.
• Experience in service desk or customer service is desirable.
• Strong communication and organizational skills.
• Proficient in MS Office and ticketing systems.

Aufgaben

• Process customer inquiries via phone and email.
• Prioritize and assign inquiries based on urgency.
• Inform customers about system disruptions.
• Support continuous improvement of workflows.

Kenntnisse

Communication skills

Organizational skills

Customer service orientation

Ausbildung

Commercial or IT-related vocational training

Tools

MS Office applications

Ticketing systems

Jobbeschreibung

Aareon is the leading provider of SaaS solutions for the European property industry. With our software, we digitise and connect the industry and support our clients in optimising processes and acting more sustainably. Our solutions address the major challenges of our time : climate change, housing shortage and skills shortage.

We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.

Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!

Responsibilities

Receive, document, and process customer inquiries via phone, email, and other channels

Perform initial assessment, prioritize and assign inquiries based on urgency and area of responsibility

Coordinate the forwarding of requests to the responsible internal departments and ensure timely responses

Review contracts and activate system access in coordination with specialist departments

Proactively inform customers about system disruptions, maintenance windows, or relevant changes

Follow up on open issues and ensure complete resolution

Support the continuous improvement of processes, workflows, and internal knowledge databases

Profile

Completed commercial or IT-related vocational training or a comparable qualification

Initial experience in a service desk, helpdesk, or customer service environment is desirable

Strong communication and organizational skills

High service orientation and enjoyment of customer interaction

Careful and structured working style with a focus on priorities

Proficient in using common MS Office applications and ticketing systems

Willingness to learn new systems and processes and actively contribute to ongoing development

Our Benefits

30 days of vacation plus additional days off on December 24 and 31

Work-life balance through flexible and remote working options

Future-oriented workplace in the growing IT solutions sector with a stable foundation

Opportunities for personal development through individual training and education

Job bike ("JobRad") for work and leisure