Service Designer (f/m/d)

TN Germany; Heidelberg; Hybrid; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is seeking a talented Service Designer to join their innovative UX & Customer Insights team in Heidelberg. This role involves creating exceptional user experiences by designing customer journeys and service blueprints that enhance business value. You will collaborate with multidisciplinary teams, conduct user research, and promote service design within the organization. With flexible working models and a focus on personal development, this opportunity offers a dynamic environment where your contributions will make a significant impact.

Leistungen

Flexible Working Models

Profit Sharing

JobTicket

JobBike

Company Fitness Room

Discounted Meals

Health Campaigns

Buddy Program

Networking Initiatives

Qualifikationen

• Minimum of 3 years of experience as a Service Designer or similar role.
• Strong understanding of user-centered design principles.

Aufgaben

• Inspire teams to design seamless product ecosystems for exceptional service.
• Analyze customer journeys and propose enhancements for business value.

Kenntnisse

User-Centered Design Principles

Experience Mapping

Service Prototyping

UX Research Methods

Project Management

Communication Skills

Tools

Miro

Mural

Jobbeschreibung

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Are you seeking an exciting and challenging role in an international work environment? At the UX (User Experience) & CI (Customer Insights) team, we design meaningful experiences that delight our customers, positively impact their work, and generate business value for Heidelberg Materials.

We’re recruiting an experienced Service Designer (f/m/d) to join our engaged team.

You will be located at the Headquarters in Heidelberg (Germany) and report to the Director UX & Customer Insights.

YOUR NEXT CHALLENGE

• Inspire digital teams and stakeholders to think through an ecosystem of products and services that work seamlessly together to provide exceptional service to the end user.
• Create tangible understanding of user needs and expectations by designing customer journeys and service blueprints.
• Analyze existing journeys across online and offline channels, proposing solutions to enhance business value.
• Conduct discovery and research with end-customers and internal stakeholders.
• Identify process improvement opportunities and suggest actionable insights.
• Communicate ideas effectively to teams and stakeholders in simple, engaging ways.
• Collaborate with multidisciplinary teams in Research, Design, Engineering, Product, and Business.
• Promote and foster appreciation for service design within the organization.

YOUR PROFILE

• Minimum of 3 years of experience as a Service Designer or similar role.
• Strong understanding of user-centered design principles.
• Hands-on experience with experience mapping and service prototyping (e.g., customer journeys, service blueprints, storyboards).
• Knowledge of UX research methods such as user interviews and ethnographic studies.
• Proficiency in moderation and facilitation skills.
• Experience with virtual collaboration and visualization tools like Miro, Mural.
• Self-motivated with excellent project management and communication skills.

OUR OFFER

We believe that personal goal achievement enhances professional contribution. We offer attractive benefits, including:

• Flexible working models with up to 50% remote work within Germany.
• Competitive compensation with profit sharing, bonuses, Christmas, and vacation payments.
• Opportunities for learning and development through training and leadership programs.
• Benefits like JobTicket, JobBike, and discounts at gyms.
• Company fitness room, sports classes, health campaigns.
• Onboarding with a buddy program and networking initiatives (e.g., Network of Women, International Network).
• Modern headquarters with ergonomic workplaces and height-adjustable desks.
• Canteen offering discounted, healthy meals.
• Parking options with charging stations for e-bikes and cars.