Service Delivery Support Engineer (L1) (m/w/d)

NTT; Karlsfeld; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading company is seeking a Support Engineer (L1) to ensure IT infrastructure remains operational. Responsibilities include technical support in Network and Security, incident management, and documentation. The ideal candidate has a technical degree, relevant experience, and strong communication skills, with a focus on customer service in a hybrid work environment.

Qualifikationen

• Professional experience in Network and Security areas.
• Fluent in German and proficient in English, both spoken and written.
• Good knowledge at least CCNA level.

Aufgaben

• Perform Level 1 Support focused on Network and Security.
• Monitor tools and manage incidents to resolution.
• Provide end-customer support and troubleshoot technical issues.

Kenntnisse

Customer orientation

Problem analysis

Communication skills

Teamwork

Ausbildung

Technical degree (e.g., Computer Science, Engineering)

Tools

Cisco LAN/WLAN

ACI

DHCP

IPv4

IPv6

Network management tools

Jobbeschreibung

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Support Engineer (L1) ensures that IT infrastructure and systems remain operational by identifying, investigating, and resolving technical incidents and problems, restoring service to clients by managing incidents to resolution.

What you'll be doing

Ihre Aufgaben:

• Level 1 Support with a focus on Network and Security
• Monitoring of the monitoring tools and opening tickets as needed
• Performing documented changes
• Documentation and reporting
• Development and optimization of the overall solution in close coordination with the customer
• Providing end-customer support
• Supporting troubleshooting measures
• Technical coordination as well as creation of technical documentation and reports
• Participation in 3-shift operation and on-call duties

Das bringen Sie mit:

• A successfully completed technical degree (e.g., Computer Science, Engineering, Electrical Engineering) or a comparable technical qualification
• Professional experience in the areas of Network and Security
• Good knowledge of Cisco LAN/WLAN environments (at least CCNA level), as well as knowledge in ACI, DHCP, IPv4, IPv6, and network management tools
• A structured approach combined with careful, precise, and result-oriented working methods, especially in problem analysis
• Strong customer and service orientation combined with good manners and good communication and team skills
• Fluent German and good English skills, both spoken and written

Workplace type: Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion annually in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure worldwide. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.