Service Delivery Support Engineer (L1) (m/w/d)

Applicable Limited; Berlin, Osterode am Harz; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

Join a leading company as a Support Engineer (L1) where you will ensure IT infrastructure remains operational. You will handle technical incidents, provide customer support, and work closely with clients to optimize solutions. This hybrid role offers opportunities for career growth in a diverse environment.

Qualifikationen

• Professional experience in Network and Security.
• Fluent in German and good English skills.

Aufgaben

• Level 1 Support focusing on Network and Security tasks.
• Monitoring tools and opening tickets as needed.
• Providing end-customer support.

Kenntnisse

Customer Orientation

Communication

Teamwork

Ausbildung

Technical Degree

Tools

Cisco LAN/WLAN

Network Management Tools

Jobbeschreibung

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

The Support Engineer (L1) ensures that IT infrastructure and systems remain operational by identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents to resolution.

What you'll be doing

Ihre Aufgaben:

• Level 1 Support with a focus on Network and Security tasks
• Monitoring of tools and opening tickets as needed
• Performing documented changes
• Documentation and reporting
• Further development and optimization of the overall solution in close coordination with the customer
• Providing end-customer support
• Supporting troubleshooting measures
• Technical coordination as well as creation of technical documentation and reports
• Participation in 3-shift operation and on-call duties

Das bringen Sie mit:

• A successfully completed technical degree (e.g., Computer Science, Engineering, Electrical Engineering) or a comparable technical qualification
• Professional experience in the areas of Network and Security
• Good knowledge of Cisco LAN/WLAN environments (at least CCNA level), as well as knowledge in ACI, DHCP, IPv4, IPv6, and network management tools
• Structured approach combined with a very careful, precise, and results-oriented way of working, especially in problem analysis
• Strong customer and service orientation, good manners, and good communication and teamwork skills
• Fluent German and good English skills in spoken and written form

Workplace type: Hybrid Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today.