Service Delivery Manager (w/m/d)

telent GmbH; Teltow; Vor Ort; EUR 45.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player in system integration and digital transformation is seeking a Service Delivery Manager. This role involves managing service contracts, optimizing processes, and ensuring high-quality service delivery. With a focus on teamwork and a supportive corporate culture, you will have the opportunity to work on diverse projects and enhance your skills through structured training. Join a company that values work-life balance and offers a modern work environment, making it an exciting place to advance your career in technology.

Leistungen

30 days vacation

Mobile working with flexible hours

Comprehensive training

Team-oriented corporate culture

High-quality technical equipment

Employee events

Qualifikationen

• Experience in service business as a Service Delivery or Customer Support Manager.
• Completed training or university degree in ICT or communications engineering.

Aufgaben

• Manage service and operational contracts independently.
• Conduct service review meetings with clients and stakeholders.
• Optimize processes to ensure quality of services.

Kenntnisse

Service Management

Customer Support

ITIL

Project Management

Process Optimization

Communication Skills

German Language

English Language

Ausbildung

University Degree in Information Technology

Training in Communications Engineering

Jobbeschreibung

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About us

The telent GmbH, a leading company in system integration and digital transformation, offers tailored technology solutions and services in the areas of Critical Infrastructure (KRITIS) and Industry 4.0. Constantly at the forefront of network and digital application technologies, we support our customers with IP network solutions, cybersecurity, Wireless Access (5G / IoT), and 24/7 services nationwide.

What we offer for this position

• telent GmbH - A long success story as a technology company and a secure future workplace
• Structured onboarding – Comprehensive training at headquarters and branches with mentors
• Team-oriented corporate culture – Collegial work environment with flat hierarchies
• Work-life balance – Mobile working with flexible hours, 30 days vacation
• Projects – Challenging, interesting projects
• Training & development – Individual training, courses, and career advancement
• Modern work environment – High-quality technical equipment
• Employee events – Company celebrations and joint activities

Your responsibilities

• Independent management of service and operational contracts, and control of service contract implementation
• Planning and conducting service review meetings with clients and contract reviews with internal stakeholders
• Migration of processes and implementation of transition and operational phases
• Proactive, continuous review and optimization of processes to ensure ongoing quality of our services
• Supporting sales, e.g., with calculations, tenders, and concepts

Your profile

• Completed training or a successfully completed university degree in information and communication technology or communications engineering
• Several years of experience in service business as a Service Delivery or Customer Support Manager
• Ideally, ITIL knowledge
• Interest in diverse activities with different customer groups, service modules, and system technologies
• Excellent German skills and good English skills required

Your contact person

telent GmbH

Petra Trabert

Gerberstraße 34, 71522 Backnang

D: [phone]

www.telent.de

If you have questions, call me at +49 7191 / 900 3104. You can upload your application documents anytime via our career page using the "Online application" button. I am happy to assist you with any questions.

We look forward to your application!