Service Delivery Manager - Systems Integrator

Hamilton Barnes Associates Limited; Darmstadt; Vor Ort; EUR 80.000; Vollzeit

Zusammenfassung

Une entreprise de services gérés de premier plan recherche un Responsable de la Livraison des Services pour rejoindre son équipe. Avec 30 ans d'expérience, l'organisation se concentre sur l'optimisation des processus d'affaires complexes et offre des services cloud flexibles. Rejoignez une équipe dynamique engagée à fournir des solutions IT modernes et performantes.

Leistungen

23 jours de congés annuels + jours fériés

Régime de retraite

Qualifikationen

• 10+ ans d'expérience en gestion des services.
• Expérience en livraison de SaaS, centre de contact et UC.
• Certification ITIL requise.

Aufgaben

• Gestion des comptes clés et des escalades.
• Revue des services et gestion des ressources.
• Amélioration de services et gestion des parties prenantes.

Kenntnisse

Service Management

SaaS

Contact Center

Unified Communications

ITIL

Jobbeschreibung

Are you looking for an exciting opportunity? Join the leading managed service provider, focused on developing future solutions today! With 30 years of experience, the organization excels in optimizing complex business processes.

They focus on personalized consulting but also the design of modern IT infrastructure. The organization is recognized for providing reliable services with a strong focus on top-tier data protection. They offer multi-client cloud services with flexible, non-binding contracts and tailored infrastructures.

Currently, they are seeking a Service Delivery Manager to join their team. Ready to take the next step? Apply today, and let’s discuss your future!

Responsibilities:

• Key Account Management
• Escalation Management
• Service Reviews
• Resource & Third Party Management
• Customer & Stakeholder Management
• Service Improvement

Required Skills/Qualifications:

• 10+ Years Service Management Experience
• Experience Delivering: : SaaS, Contact Center & UC
• ITIL

Benefits:

• 23 Days Annual Leave + Bank Holidays, Pension Scheme,

Salary:

• €80,000 Basic Salary