Service Delivery Manager (Berlin, hybrid, public sector)

RxREVU, Inc.; Berlin; Hybrid; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

RxREVU, Inc. in Berlin hires a Service Delivery Manager to oversee IT service delivery for public sector clients. You will lead a team, ensure services meet SLAs, stay within scope, and drive improvements across operations and projects.

Requirements include a degree in IT or related field, at least 3 years in service delivery, experience with ITIL, and fluent German and English (C1). Healthcare sector experience is highly desirable. Strong communication and decision-making skills are essential.

Qualifikationen

• Degree in IT or related field or comparable IT-focused program.
• Minimum 3 years of experience in service delivery or similar role.
• Experience with ITIL or other service management frameworks.
• Healthcare experience is highly desirable.
• Excellent communication and decision-making abilities.
• German and English at C1 level.

Aufgaben

• Oversee day-to-day service delivery operations, ensuring on-time delivery within scope and SLAs.
• Monitor and report service performance, identify improvement areas and implement changes.
• Identify service improvement opportunities and coordinate with teams to implement enhancements.
• Coordinate with internal teams to align resources with service delivery requirements.
• Implement and manage ITIL-based service management practices.
• Manage IT projects related to service delivery, ensuring timely delivery within budget.
• Ensure services are delivered within budgets and identify cost-optimization opportunities.

Kenntnisse

German (C1)

English (C1)

Communication skills

Problem solving

Team leadership

IT knowledge

Ausbildung

IT-related degree

Tools

ITIL

Jobbeschreibung

Key job characteristics

• Location: Berlin
• Type: Full time, hybrid/on-site
• Languages: German (min.B2+/C1) and English

Dear Applicant, for our client - public sector company - we are looking for a skilled Service Delivery Manager responsible for overseeing and managing the delivery of high-quality services (IT mainly) to our clients. This role requires a deep understanding of a service management in various sectors (IT, medical preferred), good communication skills in both German and English, and the ability to lead a team to ensure service levels are met or exceeded

Responsibilities

• Oversee the day-to-day operations of service delivery (including IT), ensuring that services are delivered on time, within scope, and according to the agreed-upon service levels.
• Monitor and report on service performance, identifying areas for improvement and implementing necessary changes.
• Identify areas for service improvement and work with teams to implement enhancements.
• Coordinate with internal teams to ensure that resources are aligned with service delivery requirements.
• Implement and manage ITIL-based service management practices, ensuring compliance with industry standards.
• Manage IT projects related to service delivery, ensuring they are delivered on time, within scope, and within budget.
• Ensure that services are delivered within agreed budgets, and identify opportunities for cost optimization.

Requirements

• Successfully completed degree in (business) information technology or a comparable degree. program with an IT background or relevant trainings.
• Minimum 3 years of experience as Service Deliver Manager or similar position.
• Proven experience in managing medium-scale services and projects.
• Experience working with ITIL or other service management frameworks.
• Strong understanding of IT issues and terminology.
• Highly desired: previous experience in healthcare services.
• Strong problem-solving and decision-making abilities.
• Excellent communications skills.
• German and English language minimum C1.