Service Delivery Manager

ABB E-mobility B.V.; Heidelberg; Hybrid; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

A leading company in EV charging technology seeks a talented Service Delivery Manager. The role involves managing customer interactions, ensuring service delivery standards, and driving revenue opportunities. Ideal candidates have 2-4 years of experience in a customer-facing service role, excellent project management skills, and are fluent in English and German.

Leistungen

Competitive compensation package

Opportunity to work with specialists in a diverse environment

Accountability in enabling sustainable mobility

Qualifikationen

• 2–4 years in a customer-facing service role, preferably in the EV charging or related industry.
• Strong project and task management skills.
• Fluency in English and German.

Aufgaben

• Manage customer service interactions and drive business improvement projects.
• Ensure service delivery meets customer expectations and resolve issues promptly.
• Build strong customer relationships and oversee after-sales processes.

Kenntnisse

Project Management

Customer Relationship Management

Problem Solving

Communication

Prioritization

Jobbeschreibung

We are seeking a talentedService Delivery Managerto join our Service department. In this role, you will be responsible for managing customer service interactions by leading global key accounts and driving business improvement projects.

What you’ll be doing:

Project Management:

Ensure service delivery meets customer expectations by resolving bottlenecks and managing customer case backlog within SLA timelines.

Coordinate local service projects, including campaigns, upgrades, and retrofits, in collaboration with internal teams and external partners.

Manage on-site commissioning plans for standard product rollouts, ensuring smooth execution.

Provide feedback to customer on R&D and quality issues, maintaining a continuous improvement loop with internal teams.

Customer Relationship Management:

Build strong relationships with customers by understanding their service needs and ensuring timely resolution of issues.

Conduct regular service meetings to review installed base performance and drive customer satisfaction

Revenue Support:

Drive the monetization of the local installed base by identifying opportunities for SLA renewals, preventive maintenance, spare parts, and extended warranties.

Oversee local after-sales processes, including invoicing, overdue payments, and purchase orders (with relevant functions)

What you bring to the table:

2–4 years in a customer-facing service role, preferably in the EV charging or related industry.

Strong project and task management skills.

Ability to prioritize and manage multiple customer cases simultaneously.

Structured problem-solving capabilities with a focus on actionable solutions.

Effective communication and interpersonal skills to engage operational stakeholders.

Fluency in English and German.

What’s in it for you?
Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast-growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience.

Work model: hybrid #LI-hybrid

More about us
ABB E-mobility is a world leader in Electrical Vehicle (EV) charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – we are actively enabling the future of e-mobility, not just predicting it. The exciting developments within this sector perfectly align with our Mission to Zero initiative, aiming to support cleaner and greener communities for all.

If you want to discover more about ABB E-mobility, take another look at our website https://e-mobility.abb.com/

ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of e-mobility, not just predicting it.