Service Coordinator

Zebronics; Nordrhein-Westfalen; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Jobbeschreibung

Responsibilities

This job is provided by apna.co

• Serve as the main point of contact for customers seeking service information, updates, or assistance.
• Address customer inquiries, concerns, and service related issues promptly and professionally.
• Track service requests and escalate issues when necessary to ensure resolution.
• Schedule and assign service calls or tasks to appropriate technicians or service teams.
• Monitor the progress of service tasks to ensure that deadlines are met and quality standards are upheld.
• Collaborate with various departments (e.g., operations, field teams, and management) to streamline workflows.
• Maintain accurate and up-to-date records of all service requests, schedules, and customer interactions.
• Prepare and submit daily, weekly, or monthly reports on service status, customer feedback, and team performance.
• Coordinate with external vendors or service providers to ensure timely delivery and resolution of third-party services.
• Ensure vendors adhere to company standards and timelines.
• Identify and resolve service-related issues in a proactive manner.
• Follow up with customers to ensure satisfaction and resolve any outstanding issues.
• Recommend and implement improvements to processes, tools, and procedures to increase efficiency and service quality.