Service Agent (m/w/d)

Villeroy Boch; Blankenloch; Vor Ort; EUR 28.000 - 38.000; Vollzeit

Zusammenfassung

Villeroy Boch seeks a Service Agent to be the first point of contact for customers, handling inquiries via phone, email, or chat and guiding them through online shopping processes. The role requires a friendly demeanor, strong listening skills, and clear communication in German and French, with English also required.

Full-time or part-time position based in Germany, with responsibilities including order processing, data updates, and resolving delivery or login issues.

Qualifikationen

• Experience in customer service, ideally in online retail or e-commerce.
• Friendly, a good listener, and can express yourself clearly and understandably, both verbally and in writing.
• Able to empathize with others and stay calm and helpful in challenging situations.
• Enjoy finding practical solutions and don’t give up easily.
• Knowledge of SAP and Salesforce is an advantage.
• Fluent in German and French. English skills are also required.

Aufgaben

• You are the go-to person when customers have questions - by phone, email, or chat. You assist them with everything related to online shopping.
• You provide information about products, delivery times, payment options, returns, and anything else customers need to know.
• You support customers patiently and in a solution-oriented way, for example with orders, deliveries, or complaints.
• You assist with processing orders, updating customer data, or helping customers with login issues.

Kenntnisse

Customer service experience

German fluency

French fluency

English proficiency

Tools

SAP

Salesforce

Jobbeschreibung

Shape & Create - And make it happen!

The Villeroy & Boch Group with its Ideal Standard brand is one of the world’s leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries.

Want to become part of us? #shapeandcreate

As a Service Agent, full-time or part-time, you are our first point of contact for customers. You receive their inquiries and take care of a wide range of requests. You remain friendly and composed at all times, even when dealing with less friendly customers.

Your Responsibilies:

• You are the go-to person when our customers have questions - whether by phone, email, or chat. You assist them with everything related to online shopping.

• You provide information about our products, delivery times, payment options, returns, and anything else our customers need to know.

• Sometimes things don´t go as planned. You support our customers patiently and in a solution-oriented way, for example with orders, deliveries, or complaints.

• You assist with processing orders, updating customer data, or helping customers with login issues.

Your Profile:

• You already have experience in customer service, ideally in online retail or e-commerce.

• You are very friendly, a good listener, and can express yourself clearly and understandably, both verbally and in writing.

• You can put yourself in other people´s shoes and remain calm and helpful even in challeing situations.

• You enjoy finding practical solutions and don´t give up easily.

• Knowledge of SAP and Salesforce is an advantage.

• You are fluent in German and French. English skills are also required.

Your Contact Person:
Jennifer Bartzen

HR Business Partner Sales Dining & Lifestyle

Think outside the box with us! #shapeandcreate