Service Agent (m/w/d)

0001 Villeroy & Boch AG; Mettlach; Vor Ort; EUR 28.000 - 38.000; Vollzeit

Zusammenfassung

Villeroy & Boch AG is seeking a Service Agent who acts as the first point of contact for customers across phone, email, or chat. You will assist with online shopping inquiries, provide information on products, deliveries, and payments, and help with orders and returns.

The role requires friendly communication and problem-solving skills in a fast-paced environment. You bring prior customer service experience, strong listening abilities, and multilingual capabilities (German with English or other

Qualifikationen

• Experience in customer service, ideally online retail or e-commerce.
• Excellent verbal and written communication in German and English.
• Able to stay calm and helpful in challenging situations.

Aufgaben

• Be the go-to person for customer questions via phone, email, or chat.
• Assist customers with online shopping, orders, and returns.
• Provide information on products, delivery times, payment options, and login issues.
• Process orders and update customer data as needed.
• Handle complaints in a patient, solution-oriented manner.
• Support customers with orders, deliveries, or issues.

Kenntnisse

Customer service

Communication

Calm under pressure

Problem solving

Tools

SAP

Salesforce

Jobbeschreibung

Shape & Create - And make it happen! The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries. Want to become part of us? #shapeandcreate As a Service Agent, full-time or part-time, you are our first point of contact for customers. You receive their inquiries and take care of a wide range of requests. You remain friendly and composed at all times, even when dealing with less friendly customers.

Your Responsibilies:

• You are the go-to person when our customers have questions - whether by phone, email, or chat.
• You assist them with everything related to online shopping.
• You provide information about our products, delivery times, payment options, returns, and anything else our customers need to know.
• Sometimes things don´t go as planned.
• You support our customers patiently and in a solution-oriented way, for example with orders, deliveries, or complaints.
• You assist with processing orders, updating customer data, or helping customers with login issues.

Your Profile:

• You already have experience in customer service, ideally in online retail or e-commerce.
• You are very friendly, a good listener, and can express yourself clearly and understandably, both verbally and in writing.
• You can put yourself in other people´s shoes and remain calm and helpful even in challeing situations.
• You enjoy finding practical solutions and don´t give up easily.
• Knowledge of SAP and Salesforce is an advantage.
• Fluent German is your foundation – and you easily switch into at least one other European language, such as French, Italian, Polish or Dutch.
• Solid English on top? Even better!

Your Contact Person: Jennifer Bartzen HR Business Partner Sales Dining & Lifestyle Think outside the box with us! #shapeandcreate Welcome to the global job portal of the Villeroy & Boch Group! The Villeroy & Boch Group is an international progressive company with a long tradition and has been successfully shaping and creating porcelain in the areas of lifestyle, bathroom and wellness for over 275 years. In 2024 Villeroy & Boch completes acquisition of Ideal Standard and joins the ranks of Europe’s largest manufacturers of bathroom products, with around 13.000 employees and a global production distribution network. The complementary strengths of the two companies in terms of regional presence, sales strategies and product and brand portfolio will increase the Groups competitiveness.