Service Advisor Technician

ZipRecruiter; Braunschweig; Vor Ort; EUR 34.000 - 52.000; Vollzeit

Zusammenfassung

A well-established trucking dealership is seeking a Service Advisor to manage customer service operations efficiently. The ideal candidate should possess a high school diploma and have at least six months of customer service experience, preferably in the automotive field. Responsibilities include conducting vehicle inspections, scheduling appointments, and ensuring customer satisfaction. Competitive pay and benefits are offered, including medical insurance and 401K.

Leistungen

Medical, dental, and vision insurance options

401K with company match

Paid training and career advancement opportunities

Supportive work environment

Qualifikationen

• Minimum six months of customer service experience, preferably in automotive.
• Ability to alternate between sitting and standing for extended periods.

Aufgaben

• Conduct lot inspections at the start of the day.
• Welcome customers and manage their service needs.
• Schedule and manage service appointments efficiently.

Kenntnisse

Customer service experience

Organizational skills

Communication skills

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Overview

Service Advisor | $40k to $60k — 8am to 5pm, Mon. to Fri. Location: Brunswick, OH. First Shift – typical hours aligned with service department operations. Competitive pay based on experience.

Responsibilities

• Conduct lot inspections at the start of the day
• Welcome customers upon arrival and manage their service needs
• Communicate equipment status updates via phone or email
• Schedule and manage service appointments efficiently
• Document vehicle issues clearly on repair request forms
• Collect vehicle information, billing details, and payment methods
• Use tablets to capture before-and-after photos of serviced vehicles
• Prepare detailed and accurate cost estimates for labor and parts
• Order parts and coordinate timely invoicing
• Track repair progress with technicians and foremen
• Review completed repair orders to ensure all tasks are finished
• Explain completed work and charges to customers clearly and professionally
• Maintain high standards of customer satisfaction
• Manage incoming telephone inquiries regarding appointments and repairs
• Keep the service office clean and organized
• Support accounts payable/receivable and payroll as assigned
• Report directly to the Shop Foreman
• Perform other duties as assigned by management

Qualifications & Requirements

• High school diploma or equivalent required
• Minimum six months of customer service experience, preferably in automotive or heavy equipment service
• Exceptional oral and written communication skills
• Strong organizational, time management, and math skills
• Professional demeanor with excellent reading and computer literacy, including data entry
• Familiarity with Karmak systems is not required
• Ability to alternate between sitting and standing for extended periods

Benefits and Perks

• Competitive hourly pay
• Medical, dental, and vision insurance options
• 401K with company match
• Paid training and opportunities for career advancement
• Weekly pay with direct deposit or pay card
• Supportive and team-oriented work environment

About the Organization

Our client is a well-established trucking dealership known for excellent customer service and a commitment to employee growth and development. They foster a collaborative culture where hard work and attention to detail are valued.

About The Reserves Network

The Reserves Network is a veteran-founded, family-owned staffing company that connects talented individuals with rewarding career opportunities. We are an equal-opportunity employer that promotes respect, integrity, and trust.