Service Advisor (m/f/d)

Porsche Center Kassel; Kassel; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading automotive service provider in Kassel is seeking a skilled Service Advisor to be the interface between the workshop and customers. You will be responsible for managing service orders, providing professional advice on vehicle maintenance, and ensuring a high-quality customer experience. Ideal candidates will have strong service orientation, several years of customer contact experience, and relevant technical training.

Qualifikationen

• Completed training as a mechatronics technician or master craftsman.
• Several years of professional experience in customer contact.
• Strong service orientation and enjoyment of customer interactions.

Aufgaben

• Act as the interface between workshop and customers.
• Prepare orders and quality process daily service orders.
• Advise customers on vehicles and explain necessary repairs.

Kenntnisse

Strong service orientation

Excellent communication skills

Customer service experience

Ausbildung

Completed training as a (vehicle) mechatronics technician

Certified Automotive Service Advisor

Jobbeschreibung

Tasks

Here's your opportunity at Porsche.The Porsche Classic Center Kassel sells Porsche, one of the world's most successful sports car brands. Our goal is to continue this success in the future and provide our customers with optimal service. To strengthen our team, we are offering a position as aService Advisor (m/f/d)Your responsibilities:As a Service Advisor (m/f/d), you will be the interface between the workshop and customers: With a high degree of service orientation and technical understanding, you will be responsible for accepting and preparing orders, as well as for the quality processing of daily service orders. You will provide our customers with comprehensive advice on their vehicles, transparently explain the necessary repair and maintenance work, and coordinate closely with our workshop team to coordinate appointments. With your professional demeanor and strong communication skills, you will ensure a positive service experience and actively contribute to customer loyalty.

Requirements

Your qualifications:

Completed training as a (vehicle) mechatronics technician (m/f/d) or master craftsman (m/f/d)Several years of professional experience in customer contact, ideally in the sports or luxury segmentCertified Automotive Service Advisor (m/f/d)Strong service orientationEnjoyment of dealing with a wide variety of customersCommunicative and competent demeanorFor more detail, salary and company information, use the apply link