Senior Warranty Support Specialist

SOSi; Grafenwöhr; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

SOSi is seeking a highly qualified Senior Warranty Support Specialist in Grafenwöhr to support US Army requirements across Europe and Africa. Candidates must have relevant experience, a Bachelor’s degree, and a Secret security clearance. The role includes managing warranties, coordinating program support, and analyzing project needs for IT initiatives.

Qualifikationen

• Minimum of 8 years of experience required with a Bachelor's degree.
• Active Secret security clearance with an SSBI is mandatory.
• DOD Cyber Work Force (DCWF) 411 Certs are required.

Aufgaben

• Manage hardware and software warranties for system delivery.
• Verify procurement alignment with DoD and Army policies.
• Coordinate project management support activities.

Kenntnisse

Project Management

Communication

Analytical Skills

Discretion and Judgment

Ausbildung

Bachelor’s Degree

Associate’s Degree

High School Diploma

Tools

Microsoft Office Suite

Jobbeschreibung

SOSi is seeking a highly qualified Senior Warranty Support Specialist to support US Army requirements in the Europe & Africa Area of Responsibility (AOR).

• Manage hardware and software warranties, ensuring maintainable and supportable system delivery.
• Verify that procurement aligns with DoD and Army acquisition policies, utilizing CHESS where applicable and managing waiver processes.
• Secure OEM warranties including hardware replacement and software updates.
• Ensure industry-standard warranties for cable installations and provide software license data with support details.
• Oversee the proper marking and notification of warranted supplies .
• Bachelor’s degree with a mini mum of 8 years ’ experience , or an Associate’s degree with a minimum of 10 y ears ’ experience, or a high school diploma with a minimum of 1 2 y ears ’ experience
• An active Secret security clearance with an SSBI .
• DOD Cyber Work Force (DCWF) 411 Certs: CND or GFACT or GSEC or Security+ or equivalent .
• Plan, direct, or coordinate activities related to program and project management support.
• Analyze business needs and translate them into actionable requirements for IT projects.
• Support the development and maintenance of program management documentation, such as the P rogram M anagemen t P lan (PMP) and W ork B reakdown S tructure (WBS) .
• Facilitate communication between technical teams and stakeholders.
• Contribute s to the development and implementation of the TO management portal.
• Analyze project progress, financial data, and risks to provide insights and recommendations.
• Proficiency in Microsoft Office suite including Word, PowerPoint, Excel, and SharePoint for document management and various administrative tasks.
• Experience producing metrics and reports using Microsoft Office tools.
• Demonstrated history of discretion, independent judgment, and self-direction.
• Normal office conditions with potential to perform duties in deployed locations.
• Core hours of operation are Monday through Friday, 0600 – 1700
• May be requested to work evenings and weekends to meet program and contract needs.
• It is anticipated that contractor personnel will be required to travel on Temporary Duty (TDY) to various CONUS and OCONUS locations based on USAREUR-AF and Mission Partner requirements.

Overview

**CONTINGENT UPON CONTRACT AWARD**

SOSi is seeking a highly qualified Senior Warranty Support Specialist to support US Army requirements in the Europe & Africa Area of Responsibility (AOR).

Essential Job Duties

• Manage hardware and software warranties, ensuring maintainable and supportable system delivery.
• Verify that procurement aligns with DoD and Army acquisition policies, utilizing CHESS where applicable and managing waiver processes.
• Secure OEM warranties including hardware replacement and software updates.
• Ensure industry-standard warranties for cable installations and provide software license data with support details.
• Oversee the proper marking and notification of warranted supplies .

Minimum Requirements

• Bachelor’s degree with a mini mum of 8 years ’ experience , or an Associate’s degree with a minimum of 10 y ears ’ experience, or a high school diploma with a minimum of 1 2 y ears ’ experience
• An active Secret security clearance with an SSBI .
• DOD Cyber Work Force (DCWF) 411 Certs: CND or GFACT or GSEC or Security+ or equivalent .
• Plan, direct, or coordinate activities related to program and project management support.
• Analyze business needs and translate them into actionable requirements for IT projects.
• Support the development and maintenance of program management documentation, such as the P rogram M anagemen t P lan (PMP) and W ork B reakdown S tructure (WBS) .
• Facilitate communication between technical teams and stakeholders.
• Contribute s to the development and implementation of the TO management portal.
• Analyze project progress, financial data, and risks to provide insights and recommendations.
• Proficiency in Microsoft Office suite including Word, PowerPoint, Excel, and SharePoint for document management and various administrative tasks.
• Experience producing metrics and reports using Microsoft Office tools.
• Demonstrated history of discretion, independent judgment, and self-direction.

Work Environment

• Normal office conditions with potential to perform duties in deployed locations.
• Core hours of operation are Monday through Friday, 0600 – 1700
• May be requested to work evenings and weekends to meet program and contract needs.
• It is anticipated that contractor personnel will be required to travel on Temporary Duty (TDY) to various CONUS and OCONUS locations based on USAREUR-AF and Mission Partner requirements.

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

• Bachelor’s degree with a mini mum of 8 years ’ experience , or an Associate’s degree with a minimum of 10 y ears ’ experience, or a high school diploma with a minimum of 1 2 y ears ’ experience
• An active Secret security clearance with an SSBI .
• DOD Cyber Work Force (DCWF) 411 Certs: CND or GFACT or GSEC or Security+ or equivalent .
• Plan, direct, or coordinate activities related to program and project management support.
• Analyze business needs and translate them into actionable requirements for IT projects.
• Support the development and maintenance of program management documentation, such as the P rogram M anagemen t P lan (PMP) and W ork B reakdown S tructure (WBS) .
• Facilitate communication between technical teams and stakeholders.
• Contribute s to the development and implementation of the TO management portal.
• Analyze project progress, financial data, and risks to provide insights and recommendations.
• Proficiency in Microsoft Office suite including Word, PowerPoint, Excel, and SharePoint for document management and various administrative tasks.
• Experience producing metrics and reports using Microsoft Office tools.
• Demonstrated history of discretion, independent judgment, and self-direction.

• Manage hardware and software warranties, ensuring maintainable and supportable system delivery.
• Verify that procurement aligns with DoD and Army acquisition policies, utilizing CHESS where applicable and managing waiver processes.
• Secure OEM warranties including hardware replacement and software updates.
• Ensure industry-standard warranties for cable installations and provide software license data with support details.
• Oversee the proper marking and notification of warranted supplies .

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