Senior Value Engineer - Scale Team

Nitcservices; München; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Celonis is a global leader in Process Intelligence, pioneering Process Mining technology and AI-enabled insights that drive measurable value for customers. We are seeking a Senior Value Engineer to join our Scale team and act as a trusted advisor across a portfolio of enterprise accounts.

You will shape engagement strategies, build governance, and partner with regional teams to accelerate value realization and renewal success at scale.

Qualifikationen

• 5+ years in client-facing roles such as Value Engineering, Customer Success, or management consulting in enterprise SaaS.
• Strong skills in business process optimization and value realization frameworks.
• Proven ability to build relationships with senior stakeholders and partners.
• Experience driving software adoption and mitigating churn across a portfolio of accounts.

Aufgaben

• Serve as trusted advisor to customers and partners, driving adoption and value realization.
• Establish Centers of Excellence and coach customers on best practices for the Celonis Platform.
• Develop scalable engagement strategies to foster customer self-sufficiency and long-term success.
• Manage critical customer touchpoints, identify risks and opportunities, and coordinate account activities.
• Identify and cultivate expansion opportunities within existing accounts to deepen impact.
• Mitigate renewal risks by demonstrating ongoing value and strengthening relationships.
• Collaborate with internal teams, partners, and customers to provide innovative solutions and manage escalations.
• Drive governance across accounts and portfolios to ensure consistent value realization.
• Foster strong partner relationships and integrate AI solutions into daily operations.

Kenntnisse

Client-facing SaaS

Business process optimization

Value realization

Senior stakeholder relationships

Software adoption

Churn mitigation

Communication & presentation

Strategic mindset

AI/ML concepts familiarity

Collaborative teamwork

Coaching customers

Jobbeschreibung

Value Engineering Posted August 1, 2026 at 2:55 AM

Company

Celonis

Location

Type

Full-time

Commensurate with experience

Who are we looking for?

• Proven experience in client-facing SaaS roles
• Strong understanding of business process optimization and value realization
• Demonstrated ability to build relationships with senior stakeholders
• Experience driving software adoption and mitigating churn
• Excellent communication and presentation skills
• Strategic mindset
• Familiarity with AI/ML concepts
• Ability to work collaboratively
• Experience in coaching and enabling customers.

Professional Overview

Celonis stands as the global leader in Process Intelligence, pioneering Process Mining technology and ranking among the world’s fastest-growing enterprise SaaS companies. We are changemakers, consistently pushing the boundaries of what's possible through heavy investment in advanced AI capabilities, particularly our Process Intelligence Graph. This enables us to transform data insights into immediate, actionable business strategies. Our mission is clear: unlock global productivity and sustainability by placing intelligence at the core of every business process, making processes work more effectively for people, companies, and the planet.

As a Senior Value Engineer within our crucial Scale team, you will operate as a trusted advisor, driving significant value, adoption, and customer success across a dynamic portfolio of accounts. This role is pivotal in strengthening customer engagement and ensuring long-term success with the cutting‑edge Celonis Process Intelligence Platform. You will be instrumental in building scalable engagement strategies, managing critical customer touchpoints, proactively identifying expansion opportunities, and mitigating renewal risks, all while cultivating robust relationships with partners and driving consistent value realization.

You will play a key role in empowering our customers to achieve their strategic objectives and unlock substantial value through the Celonis platform. Collaborating closely with regional partners and customers, you'll provide the essential guidance and tools necessary for their sustained market success. Your expertise will be vital in coordinating account activities, establishing structured governance at both account and portfolio levels, and fostering strong, value-driven relationships. This highly collaborative position leverages the integration of AI solutions into daily operations to drive efficient, scalable portfolio management, ensuring innovative solutions and exceptional value delivery at scale.

Key Responsibilities

• Serve as a trusted advisor to customers and partners, driving successful adoption and value realization across a portfolio of accounts.
• Establish robust Centres of Excellence (CoEs) and coach customers on best practices for leveraging the Celonis Process Intelligence Platform.
• Build and execute scalable engagement strategies to foster customer self-sufficiency and long-term success.
• Manage critical customer touchpoints, proactively identifying and addressing potential risks and opportunities.
• Identify and cultivate expansion opportunities within existing accounts to deepen Celonis's impact.
• Mitigate renewal risks by consistently demonstrating value and strengthening customer relationships.
• Collaborate closely with internal teams, partners, and customers to provide innovative solutions and manage escalations effectively.
• Drive the coordination of account activities and establish structured governance at both account and portfolio levels.
• Foster strong partner relationships and ensure consistent value realization across the entire customer base.
• Integrate AI solutions into daily operations to enhance efficiency and scalability in portfolio management.

Eligibility & Requirements

• Proven experience (e.g., 5+ years) in a client-facing role such as Value Engineering, Customer Success, Management Consulting, or a similar strategic advisory position within enterprise SaaS.
• Strong understanding of business process optimization, value realization frameworks, and change management principles.
• Demonstrated ability to build and maintain strong relationships with senior business stakeholders and partners.
• Experience in driving software adoption, identifying expansion opportunities, and mitigating churn risk across a portfolio of accounts.
• Excellent communication, presentation, and negotiation skills, with the ability to articulate complex technical and business concepts clearly.
• Strategic mindset with a proven track record of developing and executing scalable engagement strategies.
• Familiarity with AI/ML concepts and their practical application in business process improvement is highly desirable.
• Ability to work collaboratively in a fast-paced, cross‑functional environment.
• Experience in coaching and enabling customers to achieve self-sufficiency and establish internal Centers of Excellence.