Senior UX Researcher

TOPdesk; Kaiserslautern; Hybrid; EUR 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Permanent contract

Remote work up to 50%

Holiday bonus

Flexible hours

30 days vacation

Comprehensive onboarding

Zusammenfassung

TOPdesk is seeking a Senior UX Researcher to drive user insight across multiple product domains. You will partner with UX Designers, PMs, and Engineers across Europe to ground decisions in strong evidence and trade-off clarity.

You will lead end-to-end studies, synthesize findings, and translate them into actionable directions while mentoring colleagues and advancing ResearchOps practices in a collaborative, international setting.

Qualifikationen

• 5+ years of professional UX research experience.
• Led complex end-to-end UX studies with multiple stakeholders.
• Bachelor's/Master's/PhD in HCI, psychology, or related field, or equivalent practical experience.
• Work independently on complex research challenges with multiple studies and stakeholders.
• Strong command of both qualitative and quantitative research methods.
• Fluent English (C1); German or Dutch (C1) preferred for collaboration.

Aufgaben

• Ownership of research direction across product domains, identifying knowledge gaps and translating into study plans.
• Design and conduct of qualitative and quantitative research independently.
• Synthesize insights across studies to identify patterns and opportunities.
• Provide clear recommendations guiding product direction with evidence-based trade-offs.
• Collaborate with product teams and management on research implications and decisions.
• Mentor junior researchers and improve shared research practices and workflows.
• Integrate AI tools into workflows while preserving research quality.

Kenntnisse

UX research

End-to-end studies

Qualitative methods

Quantitative methods

Mentoring

AI in research

Communication

Ausbildung

Bachelor's degree in HCI/psychology/human factors

Jobbeschreibung

TOPdesk is an international software company specializing in service management with 700 employees in 8 countries and 5,500 customers worldwide. For our Kaiserslautern office, we are looking for a UX Researcher.

Job Description

Your environment

As a Senior UX Researcher, you'll work across multiple product areas. You are partnering with UX Designers, Product Managers, and Engineers based in the Netherlands, Germany, and Hungary to ensure user insight drives strategic and discovery decisions. You'll work closely with other UX Researchers and contribute to a shared research practice that spans the organization.

Your job

• Ownership of research direction across one or more product domains, identifying critical knowledge gaps and translating them into research questions and study plans

• Design and execution of complex qualitative and quantitative research independently, helping product teams understand user behaviors, needs, and pain points before solutions are defined

• Synthesis of insights across multiple studies and sources to identify broader patterns and strategic product opportunities

• Bringing clarity to the decisions that teams and leadership are making, ensuring they are grounded in strong evidence and a clear reading of the trade-offs

• Translation of findings into clear, actionable recommendations that reveal patterns and shape product direction

• Collaboration with relevant product teams and management on research implications and decision trade-offs, aligning research across the product domain, and navigating competing stakeholder priorities

• Feedback to junior researchers and other product colleagues (designers or Product Managers), reviewing their work for quality

• Improvement of research practices, standards, and ResearchOps activities within the team

• Evaluation and application of new research methods and AI-supported research techniques responsibly

• Regular engagement with stakeholders across product, design, and leadership to communicate findings and build organizational research maturity

Qualifications

Your profile

• You have 5+ years of professional experience in UX research (medior/senior capacity)

• You have successfully planned and led complex end-to-end UX research studies involving multiple stakeholders or user groups

• You have a bachelor's, master's, or Ph.D. degree in Human-Computer Interaction, Psychology, Human Factors, Cognitive Science, Social Sciences, Anthropology, Design, or a related field; equivalent practical research experience is also accepted

• You work independently on complex research challenges involving multiple studies and stakeholders

• You have strong command of both qualitative and quantitative research methods and know when and how to apply them

• You are skilled at synthesizing findings across studies to surface broader patterns and strategic product opportunities

• You bring clarity to complex decisions and can help teams and leadership act confidently on evidence

• You have experience mentoring researchers or improving shared research practices and workflows

• You integrate AI tools into research workflows where they improve efficiency without reducing research quality, and critically evaluate AI-generated outputs before incorporating them into findings

• You bring strong communication skills and can present findings clearly to both direct teams and wider audiences

• You have a proactive mindset and a drive for continuous improvement in research practice

• You are fluent (C1) in English, ensuring clear communication across teams

• Strongly preferred: You are fluent (C1) in either German or Dutch, enabling effective collaboration in German-speaking and/or Dutch-speaking environments

Nice to have:

• Foundational UX research training or certification, e.g. Nielsen Norman Group (NN/g), UXPA, or CPUX

Additional Information

Benefits

• Job security: Permanent employment contract
• Remote work: Option to work up to 50% remotely
• Compensation: Holiday bonus, special payments, monthly tax-free benefits in the form of a Mastercard, corporate benefits
• Flexible working models: Full-time and part-time positions, flexible working hours
• Vacation: 30 days of annual leave
• Onboarding: Comprehensive onboarding program and structured training with a dedicated buddy
• Family friendliness: Flexible parental leave arrangements, family-friendly leadership, support for caregiving responsibilities
• Culture: Informal “du” culture, open and collaborative work environment in an international setting
• Development: Individual training opportunities, language learning platform Babbel, and e-learning platform Udemy
• Health & well-being: OpenUp, Wellhub, and in-office massages
• Mobility: Free parking, bicycle parking, bike leasing, and a public transport ticket

You can find a complete list of our benefits here.

If you have any questions, your contacts Fabienne Even and Michelle Dhom will be happy to assist you via email at [e-mail] or by phone at [phone]. Please note that this email address is intended exclusively for inquiries – applications cannot be submitted through it.