Senior User Researcher - ZEOS Design & Research (all genders)

Zalando SE; Berlin; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading fashion e-commerce platform based in Berlin is seeking a Senior Researcher to enhance research practices and influence product development. This hybrid role involves building research infrastructure and leading discovery projects. Candidates should have experience in user research and be skilled in using relevant tools. The position offers a variety of benefits including a hybrid working model and employee discounts.

Leistungen

Employee shares program

40% off fashion and beauty products

Hybrid working model

27 days of vacation

Mental health support

Qualifikationen

• Significant experience in user research or research operations.
• Adept at conducting user research independently.
• Background in developing research operations tools or systems.

Aufgaben

• Develop internal panel of participants for research.
• Manage research tools and platforms.
• Translate research findings into actionable insights.

Kenntnisse

User research

Research operations

Collaboration in teams

Research tools usage

Clear communication

Tools

Great Question

Dovetail

Airtable

UserTesting

Jobbeschreibung

Overview

The Role & The Team

We are seeking a Senior Researcher for a hybrid role that combines discovery research with research operations. This is a key strategic position designed to enhance our research practices and boost our influence on product development. You will be part of the ZEOS Design & Research team.

Currently our Designers and Product Managers are keen to validate their ideas and gain user insights but are hindered by limited access to the necessary tools participants and reusable findings. This role is crucial in eliminating these obstacles by developing scalable research systems. Initially you will focus on building our research infrastructure and over time you will shift to leading and supporting discovery projects that shape our products direction.

You will collaborate closely with another researcher who is focused on discovery work ensuring that together you cover both the depth and scale of research needs.

Responsibilities

• Develop and oversee a verified internal panel of participants for continuous research activities.
• Manage and enhance our research tools such as Great Question and various survey platforms.
• Create and uphold internal systems templates and guides to facilitate self-service research for our teams.
• Establish efficient workflows for survey deployment handling incentives and screening participants.
• Plan and execute both generative and evaluative research studies in collaboration with cross-functional teams.
• Translate research findings into clear compelling insights that inform strategic decisions and product development.

Qualifications

• You have significant experience in user research, research operations, or a similar field.
• You are adept at independently conducting user research from start to finish.
• You have a background in developing or expanding research operations tools or systems.
• You excel in collaborative cross-functional team environments.
• You are skilled in using research tools like Great Question, Dovetail, Airtable, or UserTesting.
• You are a clear and persuasive communicator who can make complex insights understandable and actionable.
• If you think you have what it takes we encourage you to apply even if you dont meet every single requirement. You may just be the right candidate for this or other roles!

Benefits

Our Offer

Zalando provides a range of benefits; heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

Employee shares program

40% off fashion and beauty products sold and shipped by Zalando; 30% off Lounge by Zalando discounts from external partners.

2 paid volunteering days a year

Hybrid working model with up to 60% remote per week; actual practice is up to each team to best support their collaboration.

Work from abroad for up to 30 working days a year

27 days of vacation a year to start for full-time employees

Relocation assistance available (subject to prior agreement)

Family services including counselling and support

Health and wellbeing options (including Wellhub, formerly Gympass)

Mental health support and coaching available

Drive your development through our training platform and biannual peer-to-peer review

Inclusive by Design

At Zalando our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce – one that is inclusive by design. We only assess candidates based on qualifications merit and business needs. We welcome applications from people of all gender identities sexual orientations personal expressions racial identities ethnicities religious beliefs and disability statuses. We only want to know why youre great for this role so please avoid including your picture age and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need so we can best support and assist you throughout the hiring process.

Employment Type : Full-Time

Experience : years

Vacancy : 1