Provide world-class field engineering customer service through the efficient delivery of GRC’s Infrared Thermographic Services, adhering to the GRC baseline and client-specific contracts.
Offer value-added risk engineering services and serve as a trusted advisor to clients.
Identify client needs and communicate potential opportunities to the Account Engineer.
Key criteria for performance evaluation should include:
- Providing high-quality IR Thermographic field engineering services with reports of high standard.
- Conducting effective and efficient field services within approximately 100% of quoted hours to ensure account efficiency and profitability.
- Ensuring client satisfaction and retention through quality services and excellent communication at all organizational levels.
Qualifications :
- Minimum of 10 years of experience in Infrared Thermography or as an Electrician; in-house training available for electricians.
- Journeyman Electrician preferred but not required.
- Two-year technical degree in Maintenance, Reliability, Electrical/Mechanical or equivalent experience.
- Level I or II Certified Infrared Thermographer per ASNT or equivalent, with strong electrical and technical skills for Level I candidates.
- Knowledge of electrical systems, power panels, switchgear, motor control centers, and mechanical systems.
- Experience servicing major accounts.
- Excellent communication skills.
- Strong computer and technology skills, including infrared software and interfacing with external devices.
- Ability to climb ladders over 3 stories, walk extensively, and work in various facility environments.
- Ability to work effectively with administrative and support staff.
General Responsibilities :
- Conduct field surveys to meet GRC and client-specific requirements.
- Proficiency in Infrared Thermography, thermal imaging, and site inspections across all electrical voltage classes and mechanical systems.
- Ensure comprehensive scanning of electrical equipment across facilities.
- Utilize airborne ultrasound equipment where applicable, with formal training provided by GRC.
- Perform visual assessments for electrical system anomalies and risks.
- Review all client-specific ASIs thoroughly.
- Complete detailed GRC Infrared Thermographic Survey Reports, ensuring accuracy in equipment inventory, imagery, and findings.
- Identify and categorize findings by severity and impact ratings as per GRC standards.
Administrative Duties :
- Self-motivated, conscientious, and capable of working independently.
- Willing to travel up to 75% of the time, with flexibility based on workload.
- Seek technical support when necessary and work cooperatively with support staff.
- Commit to continuous improvement and accept additional assignments as needed.
- Understand that job descriptions may evolve with business needs.
Equal Opportunity Employer — Disability and Veteran
TUV SOD America, Inc. is an equal opportunity employer, participating in E-Verify, and does not discriminate based on race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected categories.