Senior Telesales Executive

KENT Deutschland GmbH; Duisburg; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A customer service firm seeks a Customer Service Agent in Duisburg. As the first point of contact, you will manage customer inquiries and provide support. Ideal candidates will possess excellent communication skills and experience with CRM systems. The role offers a supportive environment and development opportunities.

Leistungen

Training and development opportunities

Supportive team environment

Company pension scheme

Qualifikationen

• Excellent communication and organisational skills.
• Confident with Microsoft Office and CRM systems.
• Ability to stay calm under pressure and manage multiple tasks.

Aufgaben

• Respond to customer inquiries via phone and email.
• Handle complaints and troubleshoot problems.
• Process orders and update customer accounts.

Kenntnisse

Excellent communication skills

Organisational skills

Confident with Microsoft Office

Ability to manage multiple tasks

Proactive mindset

Tools

CRM systems

Jobbeschreibung

KENT (United Kingdom) LtdPitreavie Business ParkDunfermline, Fife, KY11 8USTel.: [phone]

We're Hiring! Customer Service Agent Location: Dunfermline, Fife, Scotland Full-Time | PermanentAre you a people-person that thrives on delivering top-notch service? We’re looking for a Customer Service Agent to join our growing team in Dunfermline!As the first point of contact for our customers and sales team, you'll play a key role in dealing with a wide range of queries and providing exceptional service.

Your Day-to-Day:

• Respond to customer inquiries via phone and email• Handle complaints and troubleshoot problems, aiming for a first-contact resolution • Process orders, account applications, and other requests• Update customer accounts with relevant information• Follow up with customers to ensure issues are resolved to their satisfaction

What We're Looking For:

• Excellent communication and organisational skills• Confident with Microsoft Office and CRM systems• Ability to stay calm under pressure and manage multiple tasks• Team player with a proactive mindset

What You’ll Get:

• Training and development opportunities

• Supportive team environment

• Company pension scheme

If this sounds good — we’d love to hear from you. Apply today by sending your CV to: