Senior Technology Consultant(m/f/d)- ServiceNow (m/f/d)

adidas; Herzogenaurach; Vor Ort; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading sportswear company is seeking a Senior Technology Consultant to enhance ServiceNow solutions. This role involves planning, implementing, and configuring ITOM and ITSM capabilities. The ideal candidate will have a strong background in IT, particularly in ServiceNow, and experience in business analysis, team management, and working collaboratively across functions. This position is based in Herzogenaurach, Germany.

Qualifikationen

• 7 years of experience in IT.
• 5 years of experience with ServiceNow platforms.
• Proficient in English.

Aufgaben

• Plan, implement, and configure ServiceNow solutions.
• Provide expert support for ITOM, ITSM, and AIOps modules.
• Collaborate with cross-functional teams to meet business needs.

Kenntnisse

ServiceNow expertise

Business analysis

Team management

IT operations management (ITOM)

AIOps knowledge

Ausbildung

Four-year college degree in relevant field

Tools

ServiceNow

Jobbeschreibung

Senior Technology Consultant(m/f/d)- ServiceNow (m/f/d)

Adidas is an equal opportunity employer and we are committed to fostering an inclusive workplace. We welcome applications from people of all ages, genders (incl. gender identity), ethnic and social backgrounds, nationalities, sexual orientations, religions and beliefs, and those with apparent or non-apparent disabilities. We do not tolerate harassment or discrimination toward any of our applicants or employees. We actively encourage individuals with disabilities to apply and will provide reasonable accommodations throughout the recruitment process.

Overview

The role of the Senior Technology Consultant ServiceNow is responsible for planning, implementing, and configuring ServiceNow solutions to meet business needs. The consultant supports employees by enabling efficient use of ServiceNow applications and provides expert guidance on platform capabilities. This role analyzes adidas\' business processes and IT systems to design and tailor ServiceNow-based solutions that drive automation, self-service, and operational efficiency.

Responsibilities

• Specialist advice: Actively maintains deep knowledge in ServiceNow IT Operations Management (ITOM) with strong focus on AIOps, Event Management, Service Mapping and Site Reliability Engineering (SRE) practices. Provides detailed and specific advice on ITOM, IT Service Management (ITSM), and other ServiceNow modules (e.g., App Engine, Retail Service Management) to support the organization’s planning and operations. Recognizes and identifies the boundaries of their own specialist knowledge while continuously expanding expertise in adjacent ServiceNow solutions. Collaborates with other ServiceNow and IT specialists to ensure advice is aligned with organizational needs and industry best practices.
• Business analysis: Investigates operational requirements, problems, and opportunities, with a focus on ITOM and ITSM processes such as incident reduction, service availability, event correlation, root cause analysis, and automation through AIOps. Assists in the analysis of stakeholder objectives and technical requirements, especially around system reliability, observability, and proactive monitoring. Works with stakeholders to identify benefits and available options for ITOM, ITSM, and other ServiceNow modules, including App Engine and Retail Service Management, and supports the definition of acceptance tests.
• Requirements definition and management: Defines and manages scoping, requirements, and prioritization activities for ITOM, ITSM, App Engine and other modules of medium size and complexity. Facilitates input from stakeholders, provides constructive challenge, and ensures effective prioritization of ITOM, ITSM, SRE, and automation-related requirements. Establishes requirements baselines, ensures traceability, and manages change requests in line with change management policy.
• Porting/software configuration: Configures ServiceNow ITOM and AIOps modules, including event management, service mapping and other capabilities. Configures and optimizes ITSM modules (e.g., Incident, Problem, Change, Request, CMDB) to improve service reliability and efficiency. Assists in configuring additional modules (e.g., App Engine, Retail Service Management) when relevant to business needs.
• Application support: Provides expert support for ITOM, ITSM, and AIOps modules, ensuring proactive monitoring, incident reduction, and stability of IT services. Uses application management and observability tools to collect performance, reliability, and service health metrics. Conducts application maintenance tasks to ensure high service availability and operational excellence.
• Key Relationships: Global IT; Respective business functions (GOPS, Finance, HR, Brand Marketing, Wholesale/Retail); IT Operations & Service Management teams (including SRE and observability functions); Enterprise Architecture and Platform Engineering; HR Management; Controlling.

Qualifications

• Four-year college or university degree with focus on Business Administration, Computer Science, IT, or related areas, or equivalent combination of education and experience.
• Proficient spoken and written command of English.
• At least 7 years of experience in IT.
• 5 years of experience in ServiceNow platforms, with proven expertise in ITOM (AIOps, Discovery, Service Mapping, Event Management) and ITSM modules.
• Experience with additional ServiceNow modules such as App Engine and Retail Service Management is a strong plus.
• 2 years of experience in team management.
• Strong understanding & knowledge of regional and global market landscape and the respective customer needs.
• Managed critical elements of cross-functional and regional projects.

At adidas we have a winning culture. We foster the athlete’s mindset through a set of behaviors that we want to enable and develop in our people and that are at the core of our unique company culture: this is how we win while playing fair.

• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

– Culture Starts With People, It Starts With You –

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.