Senior Technical Support Engineer (m/w/d)

ConverterTec Deutschland GmbH; Kempen; Hybrid; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Join a leading company in the wind power industry as a Field Engineer, where you'll analyze faults and configure systems. This role requires a strong technical background, excellent communication skills in English and German, and offers an attractive remuneration package including bonuses, flexible working options, and various corporate benefits.

Leistungen

Performance-related bonus

30 days' holiday

JobRad leasing

Various discounts

Private retirement and health care contributions

Free employee parking

Company fitness

Team-oriented corporate culture

Qualifikationen

• Experience in the wind power industry desired.
• Ability to train service technicians and customers.
• Fluent in English and German.

Aufgaben

• Configure systems and analyse faults as a field engineer.
• Provide technical advice to customers and teams.
• Participate in project kick-offs and lessons learned meetings.

Kenntnisse

Problem solving

Communication

Ausbildung

University degree in a technical field

Jobbeschreibung

Your mission

Checking and analysing faults, configuring systems, fine-tuning/adjusting dynamics and making minor software changes using hardware and software.
Occasional travel to customer sites as a field engineer to analyse faults, modify or repair products and systems.
Provide technical advice to solve technical problems in the application of products at customer sites.
Advising engineering teams on product improvements to increase customer satisfaction
Contribute to troubleshooting and other application notes in product manuals
Maintain a product and customer database
Participate in customer project kick-offs and lessons learned meetings with engineering, sales and customers.
Provide feedback to other technical staff on technical issues with customer product applications to ensure continuous improvement of our products.
Plan the deployment of field service engineers according to customer requirements

Your profile

You ideally have the following knowledge and experience:

University degree in a technical field in engineering or degree in a technical field with additional relevant work experience in the wind power industry desired
Comprehensive understanding of the products and their application as well as troubleshooting in customer systems
Ability to solve complex problems and troubleshoot, even with incomplete information
Excellent verbal and written communication skills in English and German
Ability to train and instruct customer service technicians, field service technicians or customer technicians

Why us?

We support you: Experienced colleagues are on hand to help you get started and develop personally

Your commitment pays off: You benefit from an attractive remuneration model including a performance-related bonus and 30 days' holiday

Your plans are as individual as you are: We offer you a wide range of options for a good work-life balance as well as flexible working - whether in one of our office locations or hybrid

Your well-being is important to us:attractive corporate benefits such as JobRad leasing, various discounts, our contribution to private retirement and health care as well as free employee parking and company fitness await you

You are part of a strong team:we actively practise flat hierarchies and a team-oriented corporate culture - ecological responsibility and social commitment are just as much a part of this as regular celebrations and team events

Join us!

#maythewindbewithyou