Senior Technical Account Manager - VoIP, SIP, CCaaS

Spectrum IT Recruitment; Leipzig; Remote; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading company in Contact Centre and AI technology is seeking a Technical Account Manager (TAM) to enhance their Customer Experience solutions. This role focuses on post-sales technical support and customer satisfaction, requiring a proactive and experienced professional fluent in German. Applicants in Germany are preferred for this remote opportunity.

Qualifikationen

• Minimum 3 years in a Technical Services role.
• TCP/IP networking and VoIP technology knowledge.
• Experience in customer service or contact center environments.

Aufgaben

• Provide technical support and customer management post-sales.
• Ensure customer satisfaction, retention, and ROI.
• Collaborate with teams to drive customer success.

Kenntnisse

Communication

Analytical Skills

Problem Solving

Customer Service

Jobbeschreibung

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre

• Work at the forefront of Customer Experience (CX) Solutions.
• Leverage AI and modern technology.
• Germany. Fluent German Speaker. Remote
• German Language Grade : C1 and above

Our client is a market leader in Contact Centre and AI technology. They are partnered with global corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team.

If you are looking for an exciting job opportunity that will future proof your career, read on!

The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI.

The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.

Experience Requirements :

• 3+ years in a Technical Services role in software, telecommunications or in customer service, call / contact centre and / or service delivery.
• TCP / IP networking knowledge and VoIP technology exposure.
• Understanding of TCP / IP and internet fundamentals
• Software, telecommunications and IP Telephony
• Demonstrated technical problem-solving proficiency.
• Excellent analytical and advanced troubleshooting skills with end-users / customers.
• Excellent customer service and communication skills, both verbal and written.

If you are looking to work with a market leading company with a very bright future, please apply.

UK Remote. We can only consider applicants located in Germany.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.