Senior Technical Account Manager - VoIP, SIP, CCaaS

Spectrum IT Recruitment; Köln; Remote; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

A leading company in Contact Centre and AI technology is seeking a Technical Account Manager to drive customer satisfaction and support. The role involves post-sales technical assistance and collaboration with sales and professional services teams. If you're an enthusiastic candidate with a focus on customer experience, this opportunity in Germany awaits you.

Qualifikationen

• 3+ years in a Technical Services role in software or telecommunications.
• Demonstrated expertise in customer service and support.
• Fluent in German (C1 level and above).

Aufgaben

• Support customer onboarding, technical troubleshooting, and satisfaction.
• Collaborate with sales and professional services teams.
• Ensure customer retention and ROI.

Kenntnisse

TCP / IP networking knowledge

VoIP technology

Technical problem-solving proficiency

Communication skills

Analytical skills

Jobbeschreibung

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre

• Work at the forefront of Customer Experience (CX) Solutions.
• Leverage AI and modern technology.
• Germany. Fluent German Speaker. Remote
• German Language Grade : C1 and above

Our client is a market leader in Contact Centre and AI technology. They are partnered with global corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team.

If you are looking for an exciting job opportunity that will future proof your career, read on!

The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI.

The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.

Experience Requirements :

• 3+ years in a Technical Services role in software, telecommunications or in customer service, call / contact centre and / or service delivery.
• TCP / IP networking knowledge and VoIP technology exposure.
• Understanding of TCP / IP and internet fundamentals
• Software, telecommunications and IP Telephony
• Demonstrated technical problem-solving proficiency.
• Excellent analytical and advanced troubleshooting skills with end-users / customers.
• Excellent customer service and communication skills, both verbal and written.

If you are looking to work with a market leading company with a very bright future, please apply.

UK Remote. We can only consider applicants located in Germany.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.