Senior Technical Account Manager - SCAYLE Commerce - Onsite in Hamburg

SCAYLE; Hamburg; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading eCommerce company in Hamburg is seeking a Technical Account Manager to manage enterprise customer relationships and drive their success using the company’s platform. The ideal candidate has over 5 years of experience in a technical customer-facing role and a deep understanding of ecommerce architectures. The role offers flexible working hours and numerous benefits including language courses and subsidized transportation.

Leistungen

Flexible working times

40% discount on online shop

Language courses

Fresh fruits and drinks

Free sports courses

Subsidized public transportation ticket

Free choice of hardware and OS

Modern office in city center

Agile work environment

Free access to online learning platforms

Qualifikationen

• 5+ years in enterprise ecommerce, SaaS platforms, or digital consulting.
• Proven experience in a technical customer-facing role.
• Deep understanding of ecommerce architectures.

Aufgaben

• Own and manage 5-10 enterprise customer relationships.
• Act as the customer’s trusted advisor.
• Translate complex customer requirements into actionable feature requests.

Kenntnisse

Enterprise-level account management

Technical ecommerce expertise

Architectural understanding of composable commerce platforms

Reading architecture diagrams

Fluency in German

Tools

REST

GraphQL

Webhooks

Jobbeschreibung

Job Description

As a Technical Account Manager (TAM) at SCAYLE, you will be the strategic and technical point of contact for a portfolio of 5-10 enterprise E-Commerce SaaS customers. You will be deeply embedded in their technical ecosystems, helping align their business goals and product roadmaps with SCAYLE’s E-Commerce platform capabilities. Your goal is to ensure long-term customer success by acting as a bridge between client teams, internal product/engineering, and SCAYLE's platform roadmap.

This role requires a combination of enterprise-level account management, technical ecommerce expertise, and architectural understanding of composable commerce platforms.

What will you do

• Own and manage 5-10 enterprise customer relationships from a technical perspective.
• Act as the customer’s trusted advisor for SCAYLE platform usage, integration best practices, and architecture decisions.
• Translate complex customer requirements into actionable feature requests and influence internal product roadmaps.
• Map customer business needs to existing product features and proactively drive adoption.
• Coordinate technical escalations in collaboration with solution engineering, support, and product teams.
• Lead technical QBRs, integration reviews, and roadmap alignment workshops.
• Monitor platform health, usage, and KPIs for your accounts and recommend improvements.
• Partner closely with Key Account Managers, Product Management, Engineering, and Sales.

Who you are

• 5+ years in enterprise ecommerce, SaaS platforms, or digital consulting.
• Proven experience in a technical customer-facing role (e.g., Technical Account Manager, Solution Architect, or Senior Consultant).
• Deep understanding of ecommerce architectures: Storefronts, APIs, OMS, PIM, CMS, ERP integrations.
• Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native, Headless).
• Strong ability to read and understand architecture diagrams, API documentation, and technical specifications.
• Hands-on understanding of integrations via REST, GraphQL, and webhooks.
• Experience with monitoring tools, incident processes, and SLAs.

Nice to have:

• Experience in ecommerce platform migrations or replatforming projects.
• Background in pre-sales engineering or post-sales consulting.
• Familiarity with platforms like SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus.
• Understanding of international ecommerce challenges such as localization, tax, fulfillment, and compliance.
• Fluency in German is a strong plus.

Benefits

• Grow together with one of the fastest growing eCommerce companies in Europe.
• Flexible working times (10 AM - 4 PM German Time Zone as core working hours).
• 40% discount on our online shop.
• Fresh fruits + drinks everywhere.
• Language courses (German & English).
• Free sports courses & reduced gym membership.
• Subsidized public transportation ticket.
• Free choice of hardware and operating system (Mac, Windows, Linux) for private use.
• State-of-the-art tech stack running on AWS.
• Modern office in Hamburg city center.
• International environment and English as company language.
• Agile work environment (MOVE) and cross-functional teams.
• Free access to Germany’s leading developer conference, code.talks.
• Free access to online learning platforms like Laracast, Egghead, and A Cloud Guru.
• Support in relocation and VISA processes.

About You

We value an inclusive environment where all genders, nationalities, and ethnicities are welcomed and accepted. We believe diversity enhances our culture. We care for physical and mental health and overall well-being, aligning with our mission to empower acceptance and foster an inclusive, fair, and circular fashion culture.

We look forward to receiving your application—preferably via our online portal for a faster process and easy upload of your documents.