Senior Technical Account Manager EMEA (all genders)

Onit; Stuttgart; Remote; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen erfahrenen Senior Technical Account Manager für die EMEA-Region. In dieser Rolle sind Sie der technische Experte für die Plattform und unterstützen Kunden bei der Lösung von Problemen. Sie arbeiten eng mit verschiedenen Teams zusammen, um sicherzustellen, dass Kunden die bestmögliche Unterstützung erhalten. Diese Position bietet die Möglichkeit, in einem dynamischen Umfeld zu wachsen und sich weiterzuentwickeln, während Sie an spannenden Projekten teilnehmen und zur Verbesserung der Dienstleistungen beitragen. Wenn Sie eine Leidenschaft für Technologie und Kundenservice haben, ist dies die perfekte Gelegenheit für Sie.

Leistungen

Professionelle und persönliche Entwicklungsmöglichkeiten

Verantwortungsvolle Rolle in einem wachsenden internationalen Unternehmen

Flache Hierarchien

Mindestens 28 Tage Urlaub

Qualifikationen

• Mindestens 7 Jahre Erfahrung in der technischen Kontoverwaltung.
• Erfahrung im Projektmanagement mit klaren Zeitplänen und Ergebnissen.

Aufgaben

• Technischer und fachlicher Ansprechpartner für Kunden und interne Teams.
• Proaktives Identifizieren und Lösen von Problemen.

Kenntnisse

Kundenorientierte technische Kontoverwaltung

Projektmanagement

Technische Problemlösung

Kommunikationsfähigkeiten in Deutsch und Englisch

Emotionale Intelligenz (EQ)

Technologisches Lernen

Ausbildung

Bachelor in Informationssystemen

Bachelor in Informatik

Jobbeschreibung

Job title : Senior Technical Account Manager EMEA (all genders)

Work location : Germany or Lithuania / remote with regular business travel (10%)

Who are we, and what do we do?

Onit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. With Onit, companies can transform best practices into smarter workflows, better processes, and operational efficiencies. Onit focuses on enterprise legal management, matter management, spend management, contract lifecycle management, and legal holds, transforming how global Fortune 500 companies and legal departments bridge the gap between systems of record and systems of engagement.

Position Summary

Onit is seeking an experienced Senior Technical Account Manager (all genders), full-time for our EMEA region, based in Germany or Lithuania (remote with up to 10% business travel).

The successful candidate will serve as an advocate and escalation manager for their assigned customer accounts, ensuring delivery of a world-class customer support and services experience. Partnering with global Onit teams (Account Management, Customer Success, Support, Services, Product), this role involves being the technical and subject matter expert of the Onit platform, advising customers and account teams during escalations, and identifying opportunities for platform enhancements. The role also includes assisting in renewals and mentoring/supporting Technical Solutions Specialists and Support Specialists.

Responsibilities and Duties

The Technical Account Manager will:

1. Be the technical and subject matter expert on Onit's platform solutions, services, processes, and customer-specific configurations to advise and recommend solutions effectively.
2. Navigate internal processes efficiently to meet customer and account team goals.
3. Identify potential issues proactively, assess technical feasibility, set expectations, and propose resolutions.
4. Manage support escalations, communicate status updates, and analyze root causes.
5. Lead scheduled technical support calls with customers as needed.
6. Prioritize issues for appropriate teams, ensuring visibility and resolution, and facilitate communication between customers and internal teams.
7. Advocate for customers by providing feedback on trends and suggesting improvements.
8. Document customer configurations and commitments.
9. Handle additional responsibilities related to technical consulting, escalations, and support projects.
10. Provide guidance and coaching to colleagues.
11. Participate in special projects as assigned.

Skills and Qualifications

• 7+ years of customer-facing technical account management, support, or service experience.
• 5+ years of project management experience with deliverables and timelines.
• Bachelor’s Degree in Information Systems, Computer Science, or related field is a plus.
• Based in Germany or Lithuania.
• Excellent written and verbal communication skills in German and English.
• High emotional intelligence (EQ): self and social awareness.
• Calm and patient under pressure, managing multiple projects and deadlines.
• Ability to build rapport and credibility with teams and customers.
• Willingness to learn new technologies.
• Strong troubleshooting and reverse engineering skills.
• Self-managed with a growth mindset and openness to learning from failures.

What We Offer

• Opportunities for professional and personal development.
• A responsible and versatile role in a growing international company.
• A motivating team environment with flat hierarchies.
• Competitive salary, bonus, and benefits such as paid parental and caregiver leave, and a minimum of 28 days off depending on location.

Interested in this career step?

We look forward to your application, including salary expectations, a brief cover letter, and your resume.

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