Senior Tech Support Engineer

Fudo Security; München; Vor Ort; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

Fudo Security, a leader in Privileged Access Management, is seeking a Senior Tech Support Engineer to join their growing Technical Support Team in Germany. The ideal candidate will have over 6 years of experience in IT engineering or technical support, proficient in Unix/Linux and network administration, as well as strong problem-solving skills. This role involves providing top-notch post-sales support to enterprise clients, ensuring their success with the Fudo Enterprise solution.

Leistungen

General onboarding program

Possibility to work with experienced professionals

Your personal MacBook

Contribution to a unique product with international outreach

Qualifikationen

• Experience in diagnosing performance issues across systems, networks, and hardware.
• Experience in client engagement and technical problem resolution.
• Knowledge of System and Network Security Best Practices.

Aufgaben

• Providing technical support: Diagnosing and resolving customer issues related to the Fudo Enterprise solution.
• Client engagement: Communicating with customers via tickets, calls, and on-site visits.
• Collaboration: Working closely with Development and QA teams to identify and resolve issues.

Kenntnisse

Unix/Linux System Administration

Network Administration

Problem-Solving

Customer-Focused Mindset

Fluency in German

Fluency in English

Ausbildung

6+ years in IT Engineering or Technical Support

Tools

PostgreSQL

Jira

Confluence

Git

Jobbeschreibung

We are a cybersecurity company redefining Privileged Access Management (PAM). Featured in Gartner’s PAM report and honored with multiple industry awards, we serve hundreds of organizations across 30+ countries, driving global impact.

If you're driven by the desire to make a meaningful contribution to the cybersecurity landscape, we invite you to join us in setting new global standards.

Currently we are looking for :

Senior Tech Support Engineer based in Germany

What do we do?

Fudo has been successfully working in the IT security industry creating tools for monitoring and privileged access management. We bring passionate people in our professional space and work together every day to deliver value and quality to our users. Passion, enthusiasm and result-orientation are part of our work culture.

Join Our Technical Support Team!

Are you an experienced System Administrator looking for a new challenge in a fast-growing, international environment? Do you thrive in solving complex technical issues, supporting enterprise clients, and working with cutting-edge cybersecurity solutions? If so, we have an exciting opportunity for you!

What does our Tech support do?

Our Technical Support Team plays a crucial role in ensuring our clients receive top-notch post-sales support. From assisting with product implementation to troubleshooting daily technical challenges, our team directly contributes to the success and growth of our Fudo Enterprise solution.

We are looking for two highly skilled engineers :

• A client-facing technical expert focused on troubleshooting and support.
• A technical support engineer with expertise in training, responsible for designing and delivering technical training programs for our partners and customers.

What is important for us?

• Documented minimum of 6 years of experience in IT engineering, system administration or technical support, including :

Unix / Linux System Administration (preferably FreeBSD) from the command line

Network Administration : IPv4 addressing, VLANs, routing and the OSI model.

Diagnosing performance issues across systems, networks, and hardware

Knowledge of System and Network Security Best Practices.

• Experience in PostgreSQL Administration :

Correlating data from multiple tables.

Analyzing database logs.

Performing backups / restorations.

• Hardware Management :

Handling hardware RAID, IPMI / BMC.

Diagnosing / replacing server components.

• Shell scripting.
• Familiarity with security protocols and cryptography.
• Strong problem-solving skills.
• Curiosity, and a customer-focused mindset.
• Experience in working in a technical support environment.
• A passion for helping clients.
• Fluent German and English - essential for working with international clients.

Nice to have :

• Experience in Windows Server Administration (Active Directory, ADFS, DNS, GPO, etc.).
• Knowledge of the ZFS file system.
• Experience with Backup & Data Recovery Solutions.
• Familiarity with Python
• Familiarity with Jira, Confluence environments
• Knowledge of Git version control system
• Familiarity with SCRUM, ITIL methodologies
• Awareness of IT security issues.
• Proficiency in a CIS regional language, such as Polish, Ukrainian, or Russian.
• For the training-focused role : Experience in developing and delivering technical training materials, workshops, or certification programs.

What tasks do we want to assign you?

• Providing technical support : Diagnosing and resolving customer issues related to our Fudo Enterprise solution.
• Client engagement : Communicating with customers via tickets, calls, and occasionally on-site visits.
• Collaboration : Working closely with Development and QA teams to identify and resolve complex issues.
• Product Implementation & Integration : Supporting deployment and integration into customer environments.
• Software Testing & Lab Setup : Preparing environments for troubleshooting and product improvements.
• For training-focused role : Developing training programs, workshops, and knowledge-sharing sessions for partners and customers.

What will you get?

• The possibility to work on a unique product with international outreach.
• General onboarding program and Fudo Buddy who will help you in your first steps.
• Possibility to work with professionals with wide experience from which you can learn.
• Your personal MacBook.

Our DNA - passion, proactivity, ownership, loyalty, honesty & fairness, teamwork, persistence.

We don't want the above to be just slogans. We strive to ensure that these values guide us every day and are visible in our actions. We believe deeply that bringing together a diversity of thoughts, perspectives, and expression is key for building the best-in-class product. To achieve this, we need to constantly work towards making Fudo Security the best place to work, for everyone. We want each of our employees to be an essential part of our #FudoSquad!

If you’d like to get to know us more, feel free to reach us by :

https : / / www.linkedin.com / company / fudosecurity /