Senior Team Manager (m/f/d)

TELUS Digital; Essen; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen sucht einen Senior Team Manager, der strategisches Denken und Leidenschaft für Führung mitbringt. In dieser spannenden Rolle in Essen sind Sie verantwortlich für die Unterstützung und Entwicklung von Teams, die Sicherstellung einer konstanten Leistung und das Management von Projekten. Sie werden die Möglichkeit haben, in einem dynamischen Umfeld zu arbeiten, in dem Ihre Fähigkeiten zur Konfliktlösung und Ihr strukturiertes Arbeiten geschätzt werden. Werden Sie Teil eines Unternehmens, das sich für hervorragenden Kundenservice und Vielfalt am Arbeitsplatz einsetzt!

Qualifikationen

• Mindestens 2 Jahre Erfahrung in einer Führungsposition.
• Exzellente mündliche und schriftliche Kommunikationsfähigkeiten.

Aufgaben

• Unterstützung der Mitarbeiter im täglichen Geschäft.
• Führung und Motivation der Teams zur Erreichung der Geschäftsziele.

Kenntnisse

Führungskompetenz

Kommunikationsfähigkeiten

Kenntnis relevanter KPIs

MS Office (insbesondere Excel)

Konfliktlösungsfähigkeiten

Flexibilität

Tools

MS Office

Jobbeschreibung

Description and Requirements

Are you a strategic thinker with a passion for leadership and development? Do you thrive in a fast-paced, dynamic environment? Join our team in Essen as a Senior Team Manager (m/f/d) and help us lead our teams through exciting transitions while ensuring consistent performance and growth!

Your tasks:

• Support the employees during daily business
• Support and enable the team managers to achieve our business goals
• Leadership and steady motivation of our teams
• Independent preparation of project-related content and briefings
• Further development of process quality
• Monitoring, reporting and analysis of project-relevant KPIs

What we expect:

• 2 years of experience in leadership
• Excellent oral and written communication skills, specifically minimum C1 English level
• Knowledge and understanding of the relevant KPIs
• Very good knowledge of MS Office, especially Excel
• Positive attitude and self-confident appearance
• Structured and autonomous way of working
• Ability to resolve conflicts
• Flexibility in working hours and high resilience to stress

We will need these documents:

• Cover letter, that explains your motivation and expectations for your new role
• Extended Curriculum Vitae
• Proof (certificates and references)

Become part of our team and apply now!

Our recruiting team is always available to answer your questions and looks forward to receiving your application.

About us: Since founded in 1998, excellent customer service has been our passion - in 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.