(Senior) Support Lead (f/m/d) for the SAP Cloud Infrastructure

TN Germany; Dresden; Vor Ort; EUR 45.000 - 85.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen sucht einen (Senior) Support Lead für die SAP Cloud Infrastruktur in Dresden. In dieser Rolle sind Sie Teil eines dynamischen DevOps-Engineering-Teams, das für die Verwaltung von Vorfällen und Serviceanfragen verantwortlich ist. Sie werden die Unterstützung orchestrieren, die Servicequalität überprüfen und als Vorbild agieren. Diese Position erfordert hervorragende Kommunikationsfähigkeiten sowie Fachwissen in DevOps-Prinzipien, Cloud-Technologien und Infrastrukturtechnologien. Wenn Sie leidenschaftlich daran interessiert sind, innovative Lösungen zu entwickeln und einen positiven Einfluss auf Kunden aus regulierten Branchen zu haben, dann ist dies die perfekte Gelegenheit für Sie.

Leistungen

Flexible Arbeitszeiten

Mitarbeiterrabatte

Gesundheits- und Wellnessprogramme

Weiterbildungsangebote

Qualifikationen

• Erfahrung in der Bereitstellung von Cloud-Infrastrukturdiensten 7/24.
• Ausgezeichnete Kommunikationsfähigkeiten in Deutsch und Englisch.

Aufgaben

• Leitung des Support-Teams und Sicherstellung der Servicequalität.
• Zusammenarbeit mit Ingenieuren zur Bereitstellung hochwertiger Unterstützung.

Kenntnisse

Kundenorientierung

Analytische Fähigkeiten

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten (Deutsch und Englisch)

DevOps-Prinzipien

Cloud-Konzepte

Kubernetes

Linux-Kenntnisse

Scripting und Programmierung (Python, Go, Ansible)

Ausbildung

Mindestens 5 Jahre Berufserfahrung

Tools

OpenStack

Jobbeschreibung

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(Senior) Support Lead (f/m/d) for the SAP Cloud Infrastructure, Dresden

Client:

SAP

Location:

Dresden

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c69d40e83787

Job Views:

1

Posted:

25.04.2025

Expiry Date:

09.06.2025

Job Description:

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

What you’ll do:

As a (Senior) Support Lead (f/m/d), you will be part of our DevOps Engineering team, which is the face to the customer and manages incident and service requests for the SAP Cloud Infrastructure. You will be part of the 7/24 on-call rotation and share responsibilities with the rest of the SAP Cloud Infrastructure team to ensure continuous premium support coverage. As the support lead, you will be responsible for orchestrating the support tasks, reviewing the service quality, taking care of the on-duty shift planning, and leading by example. This role requires excellent communication skills and expertise in DevOps principles, cloud concepts, Kubernetes and container technologies, and general knowledge in infrastructure technologies such as computing, networking, and storage. You must possess Linux knowledge to navigate and operate the platform on the command line and shell interfaces to analyze issues in the infrastructure and OpenStack platform components like Nova, Neutron, and Cinder. Scripting and programming expertise in Python, Go, Ansible, or similar languages is a plus. In that role, you will work with sensitive customers from regulated industries.

You will collaborate with engineers and developers in a multinational DevOps team. Together, you will provide high-quality support and services to our internal and external customers worldwide.

What you bring:

In addition to a high level of commitment and reliability, as well as excellent analytical and problem-solving skills, you also bring the following:

• You are customer- and solution-oriented with a strong focus on quality.
• Excellent spoken and written communication skills in German and English are a must.
• Experience operating mission-critical cloud infrastructure services 7/24.
• Willing and able to participate in 7/24 infrastructure operations on-calls.
• Ability and experience to quickly analyze, troubleshoot and resolve incidents, ensuring minimal customer impact.
• Ideally +5 years of professional experience (potentially open to less for the right candidate).

Meet your team:

The PlusOne Infrastructure Engineering Unit is a globally diverse and innovative team running a state-of-the-art private cloud solution. This Infrastructure-as-a-Service platform is deployed worldwide in 15 regions to support all of SAP's cloud businesses on a global scale.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [emailprotected].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 391723 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time or Part-time | Additional Locations: #LI-Hybrid