Senior Support Engineer | Europe Remote

N8n GmbH; Deutschland; Remote; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

An innovative company is seeking a Senior Support Engineer to enhance user experience through top-tier technical support. This role involves diagnosing issues, collaborating with engineering teams, and creating documentation to improve product reliability. Join a rapidly growing startup that values diversity and offers the opportunity to work with cutting-edge low-code and AI technologies. If you have a passion for helping users and a strong technical background, this position is perfect for you.

Qualifikationen

• 5+ years of experience in technical support or customer-facing roles.
• Strong understanding of workflow automation, APIs, and integrations.

Aufgaben

• Provide technical support via tickets, chat, and forums.
• Diagnose issues related to n8n, including workflow execution and integrations.

Kenntnisse

Technical Support

Workflow Automation

APIs

JavaScript

Node.js

Docker

Networking Concepts

Problem-Solving

Communication Skills

Tools

Kubernetes

Jobbeschreibung

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 500+ integrations and fair-code principles, we're revolutionizing how businesses connect their systems and processes.

We were founded at the end of 2019 and currently:

• Are a diverse team of over 90 talented people. Our annual recurring revenue is growing threefold year-over-year.
• Have over 70k GitHub stars, making us one of the top 150 most popular projects of all time on GitHub.
• Rank as Europe's 25th fastest-growing startup in 2024 according to Sifted.
• Have secured a total of $58m in funding, including Sequoia's first seed investment in Germany and our recent €35m Series B funding round (February 2025, led by Highland).

We are now looking for a Senior Support Engineer in Europe to ensure all our users—from enterprise customers to community members—receive a best-in-class support experience.

This role offers the opportunity to set standards for customer delight, develop deep knowledge of the low-code & AI landscape, and contribute to building a top-tier support team.

Responsibilities:

1. Provide technical support to users via tickets, chat, and community forums.
2. Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
3. Collaborate with the engineering team to escalate and resolve complex technical challenges.
4. Create and maintain documentation, FAQs, and knowledge base articles.
5. Identify common issues and work on solutions to improve product reliability and user experience.
6. Contribute to the community by answering questions and sharing best practices.

Requirements:

1. 5+ years of experience in a technical support or customer-facing engineering role, preferably with enterprise support experience.
2. Willingness to participate in an on-call rotation for after-hours support.
3. Strong understanding of workflow automation, APIs, and integrations.
4. Solid knowledge of networking concepts such as DNS, HTTP/HTTPS, and TCP/IP.
5. Proficiency in JavaScript, Node.js, and Docker.
6. Experience with Kubernetes is a plus.
7. Excellent problem-solving skills and attention to detail.
8. Strong communication skills, with the ability to explain technical concepts to non-technical users.
9. Passion for helping users and enhancing product usability.

n8n is an equal opportunity employer and values diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability.

We can sponsor visas to Germany; for other countries, you must have existing right to work.

Our company language is English.

Interested in diversity and inclusion? Learn more about our initiatives at our page.