Senior Support Engineer, AWS Monetization

Amazon; Berlin; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading cloud services provider in Berlin is seeking a Senior Support Engineer to manage billing issues and improve operational processes. Candidates should have a Bachelor's degree, at least 8 years in sales operations, and be proficient in SQL and Excel. This role offers the chance to work in a collaborative environment focused on customer satisfaction and continuous improvement.

Leistungen

Flexible schedule

Mentorship opportunities

Inclusive culture

Qualifikationen

• Extensive experience in sales operations (8+ years).
• Proficiency in using SQL for data handling.
• Strong analytical skills with Microsoft Excel.

Aufgaben

• Address billing issues for AWS customers.
• Manage monthly billing processes.
• Implement operational improvements.

Kenntnisse

Data Analysis

SQL

Customer Service

Ausbildung

Bachelor's degree or equivalent

Tools

Microsoft Excel

Jobbeschreibung

Overview

Senior Support Engineer, AWS Monetization

Job ID: 3037589 | Amazon Web Services Development Center Germany GmbH

AWS has the most services and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases–to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.

We value work-life balance and offer a flexible schedule to help you achieve a productive and balanced life. We support mentorship and ongoing learning, and we foster an inclusive culture with strong leadership principles and employee resource groups.

The L6 Support Engineer will establish the monthly billing process, lead process documentation, create support runbooks, establish operational metrics, and manage account growth. The engineer will collaborate with engineering teams to implement AI-driven support solutions. This role creates a dedicated support team but limits the automation development capacity.

The core deliverables include the monthly manual discounting processes, invoice consolidation, Request for Payment (RFP) generation, and audit processes. The role requires working within EU data sovereignty requirements while managing customer cases, documenting solutions, and maintaining billing support procedures. They will identify and resolve root causes of billing issues, participate in support retrospectives, and work with system developers to improve billing operations. An effective candidate will be a creative problem solver, able to work around obstacles, and will support current inquiries while contributing to longer-term solutions and continuous process improvement.

Key responsibilities include addressing billing issues for AWS customers, auditing billing data, managing data, performing discount calculations, and supporting projects to achieve timeliness and accuracy of billing objectives. The role involves cross-team collaboration with Account Managers, Technology partners, Service teams, and other internal/external stakeholders.

About AWS

About the team — Utility Computing (UC): AWS Utility Computing provides product innovations across foundational services and new product innovations, supporting Compute, Database, Storage, IoT, Platform, and Productivity Apps customers with security-focused solutions.

Responsibilities

• Work with AWS customers to address billing issues and gather valuable feedback
• Support monthly billing processes between multiple external and internal AWS teams by auditing billing data, providing data management, and discount calculations
• Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
• Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience
• Support projects and ensure successful execution in an interdisciplinary environment, partnering with business leaders and team members, including Account Managers, Technology partners and Service teams, to deliver on billing objectives of timeliness and accuracy
• Support recurring and ad hoc reporting for various internal/external stakeholders

About the team

Utility Computing (UC) — AWS Utility Computing (UC) provides product innovations across Compute, Database, Storage, IoT, Platform, and Productivity Apps services in AWS, including support for customers requiring specialized security solutions for cloud services.

Basic Qualifications

• Bachelor’s degree or equivalent
• Experience using Microsoft Excel to manipulate and analyze data
• Working knowledge of SQL
• 8+ years of relevant work experience in sales operations

Preferred Qualifications

• Master’s degree or equivalent
• Program Management experience

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