(Senior) Strategy & Operations Associate

Voy; Berlin; Hybrid; EUR 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

28 days vacation

NAVIT or Urban Sports Club memberships

Hybrid work setup

Remote work possibility (EU)

Company events & referral bonuses

Zusammenfassung

FORMEL SKIN, part of the VOY family, is redefining access to healthcare from Berlin. As a Strategy & Operations Associate, you will drive operational excellence in Customer Care and Medical Ops with an AI-first approach.

You will analyze processes, build scalable solutions, and help scale new categories, collaborating with Product, Engineering and Operations to deliver end-to-end care. Based in Berlin and operating internationally, the role offers a hybrid work setup with opportunities to

Qualifikationen

• 2+ years of experience in strategy, operations, consulting, or fast-paced startup environments.
• AI-first mindset with interest or experience in using AI to improve processes.
• Strong problem-solving skills and ability to translate insights into actions.
• Technical affinity to collaborate with engineers and build scalable solutions.
• Entrepreneurial attitude with ownership and comfort in ambiguity.

Aufgaben

• Dive deep into operational opportunities across Customer Care and Medical Ops.
• Identify root causes of challenges and pain points with data-driven insights.
• Leverage AI tools and automation to improve workflows and scale operations.
• Support setup and scaling of new categories and healthcare verticals.
• Collaborate with Product, Engineering, and Operations to implement solutions.
• Prototype, test, and iterate on operational improvements with tangible impact.

Kenntnisse

Strong problem-solving

AI-first mindset

Technical affinity

Entrepreneurial attitude

Jobbeschreibung

Senior) Strategy & Operations Associate

At FORMEL SKIN, part of the VOY family, we're redefining how people access healthcare. Together, we're building one of Europe's leading digital health platforms, helping millions of people improve their health through personalized treatments across dermatology, weight management, and preventative care.

Backed by some of Europe's leading health and consumer investors, FORMEL SKIN and VOY combine medical expertise, technology, and customer-centric innovation to make evidence-based healthcare more accessible, convenient, and effective. To date, we have supported millions of customers and patients through personalized treatment journeys and continue to expand our impact across new health categories.

Our ambitious team brings together experts from healthcare, consumer technology, product, growth, and operations. Based in Berlin and operating internationally, we're building the future of digital healthcare—and we're looking for exceptional people to join us on this journey.

At FORMEL SKIN, we're at the forefront of revolutionizing dermatology and reshaping the landscape of healthcare. Our mission is to establish a global online dermatology clinic, making highly effective dermatological treatments easily accessible to all. We've made significant strides, garnering support from some of Europe's most prominent health and consume investors. Notably, in December 2021, we achieved a significant milestone by raising €30 million in Germany's largest health tech Series A round.

To date, we've successfully provided nearly one million treatments to our patients. Our dynamic team is passionate, ambitious, and brings a wealth of experience from successful health and consumer tech ventures. Based in Berlin, a city known for its vibrancy, we're committed to expanding our reach and impact, offering you the opportunity to be part of our exciting journey.

As a Strategy & Operations Associate (m/f/d) at FORMEL SKIN, you will play a crucial role in driving operational excellence across our Customer Care and Medical Operations teams. You will take an AI-first approach to deeply analyze operational challenges, build scalable solutions, and improve processes. Over time, you will evolve into owning and scaling operations for new or existing categories, shaping how we deliver care end-to-end.

What you’ll be doing

• Operational Problem Solving: Dive deep into operational opportunities across Customer Care and Medical Ops, identifying root causes of challenges & pain points across the customer journey through rigorous analysis and data-driven insights


• AI-First Process Optimization: Leverage AI tools and automation to improve workflows, increase efficiency, and scale operations with minimal manual intervention


• Data-Driven Insights: Work closely with the Data team to analyze performance, define KPIs, and uncover insights that drive operational improvements


• Category Operations Ownership: Support the setup and scaling of new categories and healthcare verticals, including doctor supply, logistics, and customer touchpoints


• Cross-Functional Execution: Collaborate with Product, Engineering, and Operations teams to implement solutions and ensure seamless execution across the business


• Build & Iterate Quickly: Prototype, test, and iterate on operational improvements in a fast-paced environment, focusing on tangible impact

What you need to shine

• 2+ years of experience in strategy, operations, consulting, or a fast-paced startup environment


• Strong problem-solving skills with the ability to break down complex challenges and identify practical solutions


• AI-first mindset: Experience or strong interest in using AI tools, automation, or no-code/low-code solutions to improve processes


• Technical affinity: Strong technical understanding to collaborate effectively with engineers and build solutions


• Entrepreneurial attitude: Self-starter who thrives in ambiguity, takes ownership, and is comfortable navigating high-pressure environments

Why work with us?

A great opportunity to advance your career in marketing analytics: Join a growing, innovative company where your expertise will directly influence marketing strategies and business growth.

Benefits you can enjoy:

• 28 days vacation,


• NAVIT or Urban Sports Club memberships, employee discounts,


• hybrid work set up (2 home office days per week),


• remote work possibility (up to 4 weeks per year within the EU).

Building a great team together:

At FORMEL SKIN, we believe that building a great team and fostering strong interpersonal relationships are fundamental to our success. If you're passionate about collaborating with like-minded individuals, you'll appreciate our approach, which includes regular company events, a team event budget, and bonuses for employee referrals.

No one has scaled healthcare without compromising on either efficacy or experience. Until now.

Today, we serve over one million members across the UK, Germany, India and Brazil with personalised care for hormonal imbalance, obesity, hair loss and menopause.

Ready to join us and change how healthcare feels for millions?

Let's recruit together and find your next colleague.