Senior Manager, Client Strategy & Value Creation

Realworld One; Freiburg im Breisgau; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Senior Strategic Account Manager, where you will play a crucial role in transforming the Life Sciences industry through innovative XR solutions. This position is not just about managing accounts; it's about building lasting relationships, understanding customer needs, and guiding a talented team to deliver impactful results. You will have the opportunity to collaborate with cross-functional teams, mentor junior staff, and contribute to the strategic direction of the company. If you are passionate about driving change and making a difference in the life sciences community, this role offers an exciting platform for your career growth.

Qualifikationen

• 4+ years of experience in consulting with a focus on Life Sciences.
• Strong analytical skills and a proven track record in strategic account management.

Aufgaben

• Serve as the primary contact for key customers, fostering long-term partnerships.
• Develop strategic account plans to drive growth and maximize value from XR solutions.

Kenntnisse

Strategic Thinking

Analytical Skills

Project Management

Customer Relationship Management

Mentoring

Ausbildung

MBA

Master's Degree in Relevant Field

Tools

XR Solutions

Performance Metrics Analysis

Jobbeschreibung

As Senior Strategic Account Manager at realworld one, you will play a pivotal role in digitally transforming and delivering value to customers within the Life Sciences industry. In this role, you will identify critical challenges, co-create transformative strategies, and design innovative XR solutions that optimize operations and service organizations to deliver tangible value.

Reporting directly to either our VP Pharma or VP Life Sciences Instruments, you will collaborate closely with a team of Account Managers and partner with cross-functional teams - including solution design, production, and implementation - to ensure seamless delivery and impactful outcomes for our customers.

Responsibilities

• Serve as the primary point of contact for key customers, with a special focus on engaging Champions and Project Managers, fostering long-term partnerships, exceeding satisfaction, and aligning efforts to drive impactful outcomes.
• Develop and execute strategic account plans to drive growth and deepen the integration of our solutions, unlocking the full value potential of our XR Solutions.
• Collaborate with internal teams - including solution design, production, and implementation - to align with customer needs and ensure the successful delivery of XR solutions.
• Conduct business reviews, maintain customer communication, and identify and seize opportunities to maximize growth and value creation.
• Mentor and guide junior Account Managers, supporting their professional development and contributing to the team's overall success.
• Analyze customer feedback and performance metrics to provide insights relevant to realworld one's company strategy and the XR solution roadmap.

Qualifications

• Advanced degree, preferably an MBA or a master's degree in a relevant field.
• 4+ years of post-graduate work experience, with a proven track record of professional achievement and impact.
• Experience working in the consulting industry, preferably at a tier-one consulting firm.
• Strong analytical and strategic thinking skills, with experience overseeing projects and driving them to successful completion.
• A growth-oriented mindset with a strong drive for continuous learning and improvement.
• Expertise in the Life Sciences sector, with a strong emphasis on Pharmaceuticals or Life Sciences Instruments/Tools; experience in operations or service operations is a significant advantage.

About realworld one

realworld one's mission is to accelerate advancements in the life sciences community by providing the best extended reality solutions. Customers include several major companies such as Lonza, Sartorius, Cytiva, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, QIAGEN, Hologic, and GEA Group.