Senior Solutions Engineer, ITSM, DACH

Atlassian; Deutschland; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Health coverage

Volunteer days

Wellness resources

Job summary

At Atlassian, the Senior Solutions Engineer ITSM/ESM in Germany plays a pivotal role in expanding our enterprise footprint. You will work with enterprise sales and channel partners to understand customer needs, demonstrate value-based solutions, and drive successful Proofs of Concepts across the DACH market.

You will leverage ITSM/ESM knowledge and strong communication to map business and technical requirements to Atlassian capabilities, while collaborating with product management to shape

Qualifications

• 4+ years of experience interacting with enterprise customers in a pre‑sales or consulting capacity.
• Deep knowledge of ITSM/ESM domains or AI capabilities related to service management.
• Fluency in German and English, with ability to operate in business and technical contexts.

Responsibilities

• Work closely with cross-functional teams to drive the customer journey.
• Understand client pain points and map requirements to Atlassian capabilities.
• Partner with sales management to align account plans and customer outcomes.
• Deliver compelling presentations, demos, and Proof of Concepts to customers and prospects.
• Collaborate with product management to advance Atlassian’s product offerings and gather customer feedback.

Skills

Enterprise customers

Pre-sales experience

Consulting

ITSM/ESM knowledge

German & English fluency

Job description

Working at Atlassian

Atlassians can choose where they work—whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, as part of being a distributed-first company.

Overview

Atlassians can choose where they work—whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, as part of being a distributed-first company. This is a remote position. To help our teams work together effectively, this role requires you to be located in Germany.

Responsibilities

We’re looking for a (Senior)Solutions Engineer ITSM/ESM to expand our growing business and team in Germany. Our Solutions Engineers are accustomed to solving our customer’s hardest problems and closing our largest enterprise deals. In this role, you’ll be working directly with the enterprise sales teams and channel partners to understand the needs of Atlassian’s customers. You’ll strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. If you’re a customer-obsessed, top-performing enterprise Solutions Engineer this may be your dream job.

In This Role, You Will

• Work closely together with our cross-functional teams to drive the customer journey
• Work with your team to investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities
• Partner with sales management to align the overall account plan and customer outcomes
• Be delivering deeply compelling presentations, demonstrations and proof of concepts to customers and prospect
• Work with product management to advance Atlassian’s product line and provide customer feedback

More About You

We’re looking for a dynamic, collaborative team member supporting the Atlassian values. Ideally you have 4 or more years of experience interacting with enterprise customers in a pre‑sales or consulting capacity. You also have a proven track record of delivering successful customer outcomes with the ability to build trusted relationships with different stakeholders with the customer base. You preferably have a deep knowledge and understanding of the ITSM/ESM domain, or AI capabilities related to service management. You have been working extensively with the DACH market, and you speak German and English fluently. You’re equally comfortable in both a business and technical context. You love to learn, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making clients successful.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community.

• health coverage
• paid volunteer days
• wellness resources
• and so much more

Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh .