Senior Solutions Engineer, ITSM

Atlassian; München; On-site; EUR 90,000 - 140,000; Full time

Benefits offered by this job

Health coverage

Volunteer days

Wellness resources

Job summary

Atlassian is seeking a (Senior) Solutions Engineer ITSM/ESM to expand our growing business in Germany. You will work with enterprise sales teams and partners to understand customer needs, design value-based demonstrations, and help close complex deals.

In this role you will collaborate with cross-functional teams, translate client pain points into Atlassian solutions, and deliver compelling proofs of concepts while gathering feedback to inform product strategy.

Qualifications

• 4+ years of enterprise customer interaction in pre-sales or consulting.
• Proven track record of delivering customer outcomes and building relationships.
• Strong knowledge of ITSM/ESM or related AI capabilities for service management.
• Experience in the DACH market and German/English fluency.

Responsibilities

• Collaborate with cross-functional teams to drive the customer journey.
• Map client business and technical requirements to Atlassian capabilities.
• Partner with sales management to align the account plan and outcomes.
• Deliver compelling presentations, demos and proofs of concepts.
• Work with product management to provide customer feedback.

Skills

Enterprise pre-sales experience

German language fluency

English language fluency

ITSM/ESM domain knowledge

Job description

We’re looking for a (Senior)Solutions Engineer ITSM/ESM to expand our growing business and team in Germany. Our Solutions Engineers are accustomed to solving our customer’s hardest problems and closing our largest enterprise deals. In this role, you’ll be working directly with the enterprise sales teams and channel partners to understand the needs of Atlassian’s customers. You’ll strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. If you’re a customer-obsessed, top-performing enterprise Solutions Engineer this may be your dream job.

In this role, you will:

• Work closely together with our cross-functional teams to drive the customer journey
• Work with your team to investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities
• Partner with sales management to align the overall account plan and customer outcomes
• Be delivering deeply compelling presentations, demonstrations and proof of concepts to customers andprospect
• Work with product management to advance Atlassian’s product line and provide customer feedback

More about you

We’re looking for a dynamic, collaborative team member supporting the Atlassian values. Ideally you have 4 or more years of experience interacting with enterprise customers in a pre-sales or consulting capacity. You also have a proven track record of delivering successful customer outcomes with the ability to build trusted relationships with different stakeholders with the customer base. You preferably have a deep knowledge and understanding of the ITSM/ESM domain, or AI capabilities related to service management. You have been working extensively with the DACH market, and you speak German and English fluently. You’re equally comfortable in both a business and technical context. You love to learn, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making clients successful.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefitsto learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.