Senior Solutions Architect - EMEA

Cognigy; Nordrhein-Westfalen; Remote; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading AI solution provider is seeking a Senior Solutions Architect to design and implement advanced Conversational AI solutions. The ideal candidate has over 5 years of experience in SaaS or enterprise software, strong skills in Python and Java, and excellent communication abilities in German and English. This role offers competitive salary and benefits, including flexible working options and opportunities for career growth.

Leistungen

Competitive salary

Company Pension Scheme

25 days paid leave plus 5 floating days

Flexible working options

Global Employee Assistance Program

ClassPass membership for fitness and wellness

Qualifikationen

• Minimum of 5 years in a similar role within Conversational AI or SaaS.
• Proficiency in Python, Java, Node.js, APIs, SDKs, and cloud platforms.
• Ability to resolve complex technical challenges with scalable solutions.
• Excellent communication skills for technical and non-technical audiences.

Aufgaben

• Drive complex post-sales projects from pilot/PoC to full implementation.
• Provide technical solutions and shape architectural best practices.
• Collaborate with cross-functional teams to support business development.
• Deliver technical training, workshops, and best practices.
• Develop technical documentation and resolve complex technical issues.

Kenntnisse

Python

Java

Node.js

APIs

SDKs

Cloud platforms

Fluent in German (C1 level)

Fluent in English

Jobbeschreibung

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time. Our skilled #CognigyCrew are the people behind our leading technology, and we are now looking for more talented people to join our global team.

Why you'll love working at Cognigy - Our promise to you

We empower our people to be successful as part of a diverse, passionate, and respectful team who are proud to enable customer and employee service that is loved by everyone. We challenge each other to succeed and support growth, fostering a culture of mutual respect and trust. Our values are encapsulated in the 4Ts: Team, Trust, Transparency, Technology.

Your new role - Senior Solutions Architect - EMEA

Location: Germany - Remote / Hybrid (must be based in Germany with the right to work)

As a Senior Solutions Architect, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. You will manage high-impact projects, provide technical insights, and ensure customers derive maximum value from our platform. Your responsibilities include:

1. Driving complex post-sales projects from pilot/PoC to full implementation, ensuring scalable solutions for enterprise clients
2. Providing technical solutions and shaping architectural best practices
3. Collaborating with cross-functional teams to support business development and product strategies
4. Delivering technical training, workshops, and best practices to empower customers and partners
5. Developing technical documentation and resolving complex technical issues to maintain high customer satisfaction

Growth Potential

At Cognigy, we are committed to your professional growth. This role offers opportunities for career development, ongoing training, and involvement in high-impact projects to showcase and advance your skills.

Requirements

About you

• Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries, focusing on high-level contributions and technical implementations
• Proficiency in Python, Java, Node.js, APIs, SDKs, and cloud platforms. Experience with Cognigy or similar platforms
• Ability to resolve complex technical challenges with scalable solutions
• Skill in aligning technical solutions with business objectives
• Excellent communication skills for technical and non-technical audiences
• Fluent in German (C1 level) and English

Benefits

Life at Cognigy - What we offer you

• Competitive salary
• Company Pension Scheme
• 25 days paid leave, plus 5 floating days, plus public holidays
• Opportunity to shape the company with minimal hierarchy
• Flexible working options
• Recognition, reward, and celebration events
• Global Employee Assistance Program
• ClassPass membership for fitness and wellness
• Ongoing learning opportunities including LinkedIn Learning
• Annual 'Giving Back Day' for volunteering
• Subscription to Calm app for meditation and relaxation

Cognigy does not discriminate on any prohibited basis in employment opportunities and benefits.