Senior Solution Engineer

Freshworks Inc.; Berlin; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Freshworks Inc. is seeking a Senior Solutions Engineer to drive business growth in Germany. This role involves providing technical consultation, engaging with mid-market and enterprise customers, and supporting sales efforts with a strong focus on customer satisfaction and relationship-building. Ideal candidates will have significant pre-sales experience in SaaS, outstanding communication skills, and a collaborative spirit.

Leistungen

Life and Permanent disability insurance

Learning and reading budget of up to €1,000 per year

25 days annual Paid-Time-Off (PTO)

Additional PTO for years of service

Company Funded Employee Assistance Program (EAP)

Discounted Tax Support Services

Qualifikationen

• 3-5 years of experience in a similar role in SaaS or software product environments.
• Native German language skills and any other European languages are a plus.
• Ability to explain complex concepts in simple terms.

Aufgaben

• Support closing new business opportunities and consult with strategic prospects.
• Drive customer satisfaction and mentor junior engineers.
• Participate in pre-sales efforts and ensure the success of proof-of-concepts.

Kenntnisse

Customer engagement

Technical consultation

Sales support

Excellent communication

Ausbildung

Relevant experience in technical pre-sales or channel role

Jobbeschreibung

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We are looking for a Senior Solutions Engineer to support the continued growth of our business in Germany. You will play a critical role by being the technical expert who helps our team with closing new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks in the region.

As a Senior Solution Engineer, you will utilise your strong technical, business, and customer skills to provide a deep level of technical consultation to prospects and customers to support sales and channel goals. Senior Solutions Engineers are responsible for articulating our value proposition, technology solutions and offering thought leadership to both business and technical audiences. This role is ideal for someone with mid-market software pre-sales experience in a SaaS or technology product organization and experience with customer engagement/support, ITSM/ITIL and cloud based infrastructure. You have a passion for growing customer partnerships, presenting value based demos to prospects, great discovery skills, and the ability to act as a trusted advisor through all stages of the sales cycle to mid-market and enterprise customers.

• Engage with various mid-market and enterprise customer at all levels
• Foster key relationships with sales Account executives and prospects and drive pre-sales engagements
• Mentor junior solution engineers with technical strategies and approaches to solving customer problems
• Drive high levels of customer satisfaction
• Ability to work as part of a team and work closely with your extended teams
• Keep informed and deliver new product updates with internal and external stakeholders.
• Nurture long-term partnership value by becoming a trusted advisor to customers,
• Drive the technical win by evangelizing, enabling and engaging with customers
• Work alongside Account executives providing domain expertise to assist in closing business
• Participate in pre-sales efforts: technical sales presentations, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops
• Scope and ensure the success of proof-of-concepts (POCs)
• Collaborate with partners to develop joint solutions

Qualifications

• Native level written and oral communication skills in the German language are required. Having any other European languages additionally would be an added advantage
• Minimum 3-5 years of relevant experience in a similar technical pre-sales or channel role, preferably in SaaS or software product environments
• Ability to explain complex technical concepts in a simple manner. (“Tell me like I am five”)
• Experience in a SaaS or technology product organization and experience with ITSM/ITIL Methodologies and cloud based infrastructure
• You possess excellent customer and partner facing and internal communication skills
• Experience working on complex sales cycles in Mid-Market and Enterprise business segments
• Excellent communication and listening skills, high-level presentation and demonstration skills, enthusiastic about helping and serving clients, strongly customer and solution oriented personality
• Highly driven individual with an execution focus and a strong sense of urgency
• A colleague who enjoys working in a high-energy team environment

Additional Information

• Life and Permanent disability insurance
• Learning and reading budget of up to €1.000 per year
• 25 days annual Paid-Time-Off (PTO)
• Additional days paid time off (PTO) for every year of service for the first
• 5 years of your employment
• Company Funded Employee Assistance Program (EAP) for both you and your family
• Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.