Senior Solution Customer Success Manager (f/m/d) for SAP Business AI

TN Germany; Eschborn; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen sucht einen Senior Solution Customer Success Manager, der als vertrauenswürdiger Berater für Kunden fungiert. In dieser Rolle maximieren Sie den Wert von SAP-Lösungen, indem Sie tiefgreifende Beziehungen aufbauen und neue Geschäftsmöglichkeiten identifizieren. Ihr Fachwissen in Cloud-Software und SAP-Lösungen wird entscheidend sein, um Kunden bei der Nutzung von KI und Datenmanagement zu unterstützen. Diese Position bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, das auf Zusammenarbeit und persönliche Entwicklung setzt. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen und innovative Lösungen zu fördern, ist dies Ihre Chance!

Qualifikationen

• Starke Fähigkeiten im Beziehungsmanagement und in der Kundenbindung.
• Erfahrung mit Cloud-Software und SAP-Lösungen.

Aufgaben

• Beratung von Kunden zur Maximierung des Wertes von SAP-Lösungen.
• Identifizierung neuer Geschäftsmöglichkeiten und Unterstützung beim Upselling.

Kenntnisse

Beziehungsmanagement

Cloud-Software-Lösungen

SAP-Lösungsportfolio

Risikomanagement-Strategien

Verhandlungsgeschick

Programmanagement

Vertraulichkeit in schwierigen Situationen

Verhandlungskompetenz

Deutsch und Business Englisch

Ausbildung

Bachelor-Abschluss oder gleichwertig

Tools

SAP Business Technology Platform

SAP Signavio

SAP S/4HANA

Jobbeschreibung

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Senior Solution Customer Success Manager (f/m/d) for SAP Business AI, Eschborn

Client: SAP

Location: Eschborn

Job Category: Other

EU work permit required: Yes

Job Reference:

1281531cdb1d

Job Views:

4

Posted:

01.04.2025

Expiry Date:

16.05.2025

Job Description:

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

All SAP Locations in Germany like Berlin, Hamburg, Ratingen, Eschborn, Walldorf, Gerlingen, Hallbergmoos etc. are possible.

WHAT YOU’LL DO

• Act as a trusted advisor to assigned accounts maximizing customer lifetime value by driving consumption of AI units.
• Build deep executive relationships and earn trusted advisor status with customers.
• Identify new opportunities for customers to leverage new or expanded SAP solutions.
• Mitigate churn and manage renewals of SAP solutions/services.
• Identify sales leads and support sales in expansion and upsell efforts.
• Manage through crisis and de-escalate customer situations.
• Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
• Advise stakeholders on best practices and strategies for data management, data governance, and AI implementation.

WHAT YOU BRING

• Strong executive presence and relationship-building skills.
• Deep knowledge of business models, strategies, and line of business processes.
• Proven ability to handle difficult customer situations and discuss complex issues with customer executives.
• Experience with cloud software solutions and delivery models.
• Expert-level buying center/Lines of Business domain expertise.
• Ability to apply risk-mitigation strategies to customer situations.
• Knowledge of SAP solutions portfolio and the business processes they enable.
• Some technical understanding for assigned solution area to address technical issues with customers.
• Full working proficiency in German and Business English; proficiency in additional languages is a plus.
• Bachelor's degree or equivalent required.
• Experience in business software.
• Knowledge of SAAS and IAAS processes.
• Strong program/project management and governance skills.
• Relationship-driven mindset with excellent verbal and non-verbal communication skills.
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
• Experience in forecasting of consumption plans.
• Understanding how to position SAP’s broad Business AI portfolio across lines of business and industries.
• SAP Business Technology Platform, SAP Signavio and/or SAP S/4HANA background desired.
• Ability to identify and drive sales opportunities in collaboration with Account Executives (f/m/d) and Solution Sales Executives (f/m/d).
• The ideal candidate (f/m/d) will be able to help expand SAP’s footprint by positioning business data as the strategic enabler of corporate goals.

You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

Requisition ID: 417521 | Work Area: Sales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time