ServiceNow CMDB Specialist (all genders)

Zalando SE; Berlin; Vor Ort; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen im E-Commerce sucht einen Senior ServiceNow CMDB Specialist, der für die Verwaltung und Optimierung der Configuration Management Database verantwortlich ist. In dieser spannenden Rolle werden Sie sicherstellen, dass IT-Daten genau und vollständig sind, um fundierte Entscheidungen zu treffen. Sie werden mit verschiedenen Teams zusammenarbeiten, um Datenqualitätsrichtlinien zu entwickeln und zu implementieren, sowie Berichte zu erstellen, die wertvolle Einblicke in die IT-Infrastruktur bieten. Wenn Sie eine Leidenschaft für Datenmanagement und IT haben, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen Umfeld zu arbeiten.

Leistungen

Mitarbeiteraktienprogramm

Rabatte auf Mode und Beauty-Produkte

2 bezahlte Freiwilligentage pro Jahr

Hybrid-Arbeitsmodell

Arbeiten im Ausland für bis zu 30 Tage

27 Urlaubstage pro Jahr

Umzugshilfe

Familienservices

Gesundheits- und Wellnessoptionen

Mentale Gesundheitsunterstützung

Qualifikationen

• 3-5 Jahre Erfahrung mit IT-Asset-Management-Tools oder CMDB-Systemen.
• Starke Kenntnisse in IT-Infrastruktur und Konfigurationsmanagement.

Aufgaben

• Verantwortlich für die Verwaltung und Optimierung der ServiceNow CMDB.
• Entwicklung von Berichten und Dashboards zur Visualisierung von CMDB-Daten.

Kenntnisse

IT Asset Management

CMDB Systems

ServiceNow CMDB Configuration

Analytical Skills

Problem-Solving Skills

Attention to Detail

Communication Skills

Ausbildung

ServiceNow Certifications

ITIL4 Foundation

Tools

ServiceNow

Reporting Tools

Jobbeschreibung

Senior ServiceNow CMDB Specialist (all genders)

Senior ServiceNow CMDB Specialist (all genders)

Apply locations Berlin time type Full time posted on Posted 30+ Days Ago job requisition id 2715276

THE ROLE AND THE TEAM

Do you thrive on keeping things organised and accurate? Are you passionate about maintaining a single source of truth for IT data? If so, then this ServiceNow CMDB Specialist role might be perfect for you! In this role, you will be responsible for the day-to-day operations and optimization of our ServiceNow Configuration Management Database (CMDB). You will play a key role in ensuring the accuracy, completeness, and integrity of IT asset data, which is critical for supporting various IT functions and driving informed decision-making.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

CMDB Administration:

1. Configure and maintain CMDB classes, attributes, and relationships to reflect the IT infrastructure accurately.
2. Manage the data lifecycle within the CMDB, including onboarding new CIs (Configuration Items), data cleansing, and deactivating retired assets.
3. Develop and enforce data governance policies and procedures to ensure data quality and consistency.

Discovery and Reconciliation:

1. Implement and maintain discovery tools and processes to automatically collect IT asset and CI data from various sources.
2. Reconcile discovered data with existing CMDB records to ensure accuracy and eliminate duplicates.
3. Monitor and troubleshoot discovery jobs to identify and resolve data integration issues.
4. Keep an overarching view of all the CMDB integrations.

Reporting and Analytics:

1. Develop reports and dashboards to visualise CMDB data and identify trends.
2. Analyse CMDB data to identify areas for improvement and recommend process enhancements.
3. Collaborate with stakeholders across Zalando to ensure reports meet their needs.

Collaboration and Support:

1. Work closely with IT operations teams, system administrators, and business users to understand their CMDB requirements.
2. Provide ongoing support to users regarding CMDB functionalities and data access.
3. Stay updated on the latest ServiceNow CMDB features and best practices.

WE’D LOVE TO MEET YOU IF

1. Minimum 3-5 years of experience working with IT asset management tools or CMDB systems.
2. Strong understanding of IT infrastructure and configuration management principles.
3. Proven experience with ServiceNow CMDB configuration, integrations and administration.
4. Experience in ServiceNow CSDM.
5. Excellent analytical and problem-solving skills.
6. Strong attention to detail and commitment to data accuracy.
7. Understanding of ITIL principles & practices, especially related to configuration management and CMDB.
8. Effective communication and collaboration skills.
9. Experience with reporting tools and data visualisation techniques (a plus).

ADDITIONAL PREFERRED SKILLS

1. Excellent verbal and written skills in English.
2. ServiceNow certifications ServiceNow Fundamentals/CSA, CIS - ITSM, CIS - Discovery.
3. ITIL4 Foundation.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

1. Employee shares program.
2. 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners.
3. 2 paid volunteering days a year.
4. Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration.
5. Work from abroad for up to 30 working days a year.
6. 27 days of vacation a year to start.
7. Relocation assistance available (subject to prior agreement).
8. Family services, including counseling and support.
9. Health and wellbeing options (including Gympass).
10. Mental health support and coaching available.
11. Drive your development through our training platform and biannual peer-to-peer review.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion