(Senior) Service Specialist (m/f/d)

RobCo GmbH; München; Vor Ort; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

A leading automation technology company in Munich is seeking a (Senior) Service Specialist to manage and maintain automation solutions at customer sites. The successful candidate will have experience in troubleshooting and servicing automation systems, a strong technical background, and excellent customer service skills. This position offers an exciting opportunity in a dynamic startup environment with competitive benefits, including training and regular team events.

Leistungen

Subsidized gym membership

Regular team events

Qualifikationen

• Experience in commissioning and troubleshooting automation systems needed.
• Vocational training or degree in technical disciplines is required.
• Good structured working and clear documentation skills are essential.

Aufgaben

• Carry out commissioning, maintenance, and servicing at customer locations.
• Quickly resolve complex mechanical and electrical issues.
• Document knowledge and create maintenance protocols.

Kenntnisse

Experience in automation systems maintenance

Problem-solving skills

Customer orientation

Structured work style

Service orientation

Ability to travel

Good German language skills

Good English language skills

Ausbildung

Vocational training in technical field

Degree in automation technology or related field

Tools

3D printing technology

Jobbeschreibung

Your Mission

We are looking for a (Senior) Service Specialist (m/f/d) with the ambition to manage the best automation solutions, making RobCo Europe's leading company for automation solutions in the SMB sector. With funding of over €50 million from renowned VCs like Sequoia Capital and Lightspeed, as well as from top-tier business angels like Daniel Dines and Torsten Reil, we are well-positioned to realize our vision.

• Service and Maintenance at Customer Sites: You will independently carry out the commissioning, maintenance, and servicing of our automation solutions at customer locations.
• Problem Solving: You will quickly find solutions for complex mechanical, electrical, or software-related issues and ensure that the systems operate smoothly.
• Customer Orientation: You will implement customer requirements effectively and ensure that their systems run optimally, significantly contributing to customer satisfaction.
• Project Execution: You will accompany projects to expand systems with a strong focus on service and maintenance.
• Documentation: You will create and maintain system documentation and test protocols to ensure maintenance efficiency and quality assurance.
• 3D Printing of Spare Parts: You will utilize 3D printing to develop components specifically for service and maintenance solutions.

Your Profile

• You bring experience in the commissioning, maintenance, and troubleshooting of automation systems or similar equipment.
• You have completed vocational training in a technical field or hold a degree in a related area, such as automation technology, mechanical engineering, electrical engineering, or robotics.
• You work in a structured manner and document knowledge clearly and understandably.
• You reflect on feedback constructively and implement it purposefully for improvements.
• The success of our customers motivates you, and you have a strong service orientation.
• You solve problems pragmatically while adhering to existing standards.
• You enjoy collaborating with functions such as sales and supply chain. You are willing to travel and regularly support our customers on-site (> 70%).
• Very good German and good English language skills complete your profile.

Why us?

• Work with us on groundbreaking technology in software-defined modular robotics and be a pioneer in solving the skills shortage in the industry.
• Versatile, responsible, and independent work in a dynamic startup.
• Flat hierarchies with an open and direct feedback culture, including 360° development feedback aimed at holistic professional development.
• Train nationwide in over 7,200 partner studios for just €30 a month with your subsidized Wellpass membership.
• Regular team events (game nights, ski trips, and much more) - teamwork makes the dream work!