Senior Service Engineer

Leica Microsystems; Düsseldorf; Remote; EUR 55.000 - 85.000; Vollzeit

Zusammenfassung

Leica Microsystems, a Danaher company, seeks a Senior Service Engineer to perform high-quality on-site service for advanced microscopy systems across Germany Central & North. The role emphasizes travel, timely repairs, and remote support while maintaining strong client relations.

You'll collaborate with Sales and Shared Services, contribute to knowledge transfer, and uphold service processes to drive reliability and customer satisfaction.

Qualifikationen

• At least two years of advanced technical specialization or equivalent field service experience.
• Strong communication, problem-solving, and self-organization are essential.
• Extensive product knowledge and IT skills including SAP R/3 and Microsoft Office, plus good English.

Aufgaben

• Deliver on-site maintenance, repairs, troubleshooting, upgrades, and remote technical support to ensure rapid issue resolution and customer satisfaction.
• Provide feedback to improve product reliability and share field insights with Product Service Specialists.
• Ensure compliance with service processes and documentation standards while supporting training and knowledge transfer.

Kenntnisse

Communication skills

Problem solving

Self-organization

IT skills

English proficiency

Ausbildung

Technical vocational training

Tools

SAP R/3

Microsoft Office

Jobbeschreibung

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Shape the Future with Us!

At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.

Learn about the Danaher Business System which makes everything possible.

The Senior Service Engineer is responsible for high-quality service activities on advanced microscopy systems and a broad portfolio of instruments on-site, ensuring cost-effective, timely, and high-quality customer service while achieving revenue and utilization targets.

This position reports to the Area Service Manager and is part of the DACH Service Organizationworking remotely to cover Germany Central & North.

In this role, you will have the opportunity to:

• Delivered on-site maintenance, repairs, troubleshooting, upgrades, and remote technical support to ensure rapid issue resolution and high customer satisfaction.
• Improved product reliability by providing technical feedback, sharing field insights with Product Service Specialists, and ensuring effective communication across service and business teams.
• Ensured compliance with service processes and documentation standards while collaborating closely with Sales and Shared Services and supporting training and knowledge transfer activities.

The essential requirements of the job include:

• Completed technical vocational training plus at least two years of advanced technical specialization and several years of relevant professional experience, or alternatively completed technical vocational training combined with extensive professional experience as a Field Service Engineer.
• Strong communication skills, solid methodological/problem-solving capabilities, and excellent self-organization.
• Extensive product knowledge, strong IT skills (SAP R/3, Microsoft Office), and good written and verbal English proficiency.

Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role

• Ability to travel – 80 % travel, overnight, within territory or locations
• Must have a valid driver’s license with an acceptable driving record
• Ability to lift, move or carry equipment up to 30 kg.

It would be a plus if you also possess previous experience in:

• Experience with aftermarket service operations and a strong commercial mindset, with the ability to identify customer needs and support business growth opportunities.
• Proficiency in using relevant business and service management systems to support efficient service delivery and process execution.

This job is also eligible for bonus/incentive pay.

For more information, visit www.danaher.com.