Senior Service Delivery Manager in Energy / Utility domain (f / m / d)

HCLTech Germany; Essen; Vor Ort; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

HCLTech is seeking a Senior Service Delivery Manager in the Energy/Utility sector. This role is pivotal in ensuring seamless service delivery, managing client relationships, and driving operational excellence while leading digital transformation projects. Candidates must possess significant experience in service delivery management and excel in stakeholder communication.

Qualifikationen

• 10-12 years of experience in Service Delivery Management.
• Led complex digital transformation projects.
• C2 German language level is mandatory.

Aufgaben

• Act as primary point of contact for clients in Energy & Utilities sector.
• Manage service performance against SLAs and KPIs.
• Drive operational excellence and continuous improvement initiatives.

Kenntnisse

Stakeholder management

Communication

Operational excellence

Ausbildung

SAFe or LeSS certification

Tools

Cloud platforms (SaaS / PaaS)

Jobbeschreibung

Senior Service Delivery Manager in Energy / Utility domain (f / m / d)

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 224,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, R&D, Cloud, AI, IT infrastructure, BPO, industry-specific solutions including financial services, healthcare, manufacturing, retail, telecommunications, and public sector.

Responsibilities :

• Act as the primary point of contact for clients in the Energy & Utilities sector, ensuring seamless service delivery.
• Manage service performance against SLAs and KPIs, ensuring contractual obligations are met or exceeded
• Lead service review meetings, incident and problem management, and escalation handling.
• Collaborate with internal teams and third-party vendors to ensure timely resolution of issues and implementation of improvements.
• Drive operational excellence and continuous improvement initiatives.
• Ensure compliance with industry regulations and company policies.
• Provide regular reporting and insights to stakeholders and senior management

Qualifications

• Experienced (10-12 years) Service Delivery Manager with a strong background in the Energy and Utilities sector.
• SAFe or LeSS certified
• Experience with cloud platforms (SaaS / PaaS)
• Must have led complex digital transformation projects.
• Familiarity with regulatory requirements in the German energy market.
• 5+ years of experience in service delivery or IT operations management.
• Proven experience in the Energy and Utilities domain (e.g., electricity, gas, water, renewable energy).
• Excellent stakeholder management and communication skills.
• C2 German language level is mandatory

We promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity. We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability.

Manager Energy • Essen, North Rhine-Westphalia, Germany