Senior Service Delivery Manager (German Speaking)

DeviceNow Solutions Pvt Ltd; Deutschland; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

International locations

Competitive compensation

IT equipment

Regular team events

German speaking environment

Job summary

devicenow is seeking a Senior Service Delivery Manager (German speaking) to lead service delivery for customers, coordinating requests and maintaining high service quality in a hybrid Germany-based role.

You will monitor performance, manage customer relationships, and drive continuous improvements across projects and BAU transitions.

Qualifications

• Excellent German and English verbal and written communication skills.
• Proactive approach to identify operational issues and develop solutions.
• Verifiable experience in customer project management or service delivery.
• Proficient in managing projects with planning, execution and monitoring.

Responsibilities

• Serve as the operational focal point for project-related issues and act as primary customer contact.
• Monitor service delivery processes and outcomes to ensure quality and cost-effectiveness.
• Identify and optimize processes/services, initiating improvement steps.

Job description

Senior Service Delivery Manager (German Speaking)

Job ID: 20319

Location: Germany, Hybrid

Contract: Permanent, Full-time

About us

devicenow offers Device as a Service for workplace IT hardware on a global scale. We revolutionize the Device as a Service industry – the only thing missing is you!

At devicenow, we believe that people create the essence of a company, shaping its culture with every interaction, idea, and shared experience. We are searching for talented individuals who can bring a blend of passion and expertise to our team and help us shape the future of devicenow.

Join us to become a part of an ambitious team of change-makers and build a fulfilling career with us.

*In this job advertisement, the masculine form is used throughout. In accordance with the General Act on Equal Treatment, these designations are not to be regarded as gender-specific.

Your role in the team

As a Senior Service Delivery Manager, you lead the successful delivery of services and projects for our customers. Working closely with experienced colleagues, you coordinate customer requests, monitor service performance, and maintaining high service quality while building strong customer relationships.

Your responsibilities

• Serve as the operational focal point for all project-related issues, acting as the primary contact for customers.
• Monitor and evaluate service delivery processes and outcomes to ensure quality, efficiency, high customer satisfaction and cost-effective service delivery.
• Identify, recognize, and optimize processes/services, initiating necessary steps for improvement.
• Manage customer expectations throughout project transitions and ensure a seamless transition into Business As Usual (BAU) operations.
• Coordinate with internal teams to resolve operational issues and ensure timely follow-up
• Prepare service reports, project updates, and customer presentations at high management level
• Maintain documentation, track customer feedback and action items
• Conduct deep analysis on incidents, using specific methodologies, defining corrective actions, lead implementation and following them up till full elimination of the issues.

What we expect from you

• Excellent German and English verbal and written communication skills, Spanish is a plus.
• Proactive approach to identify operational issues and develop solutions to ensure smooth service delivery and customer satisfaction.
• Verifiable strong experience on customer project management, service delivery, or customer-facing roles
• Proficiency in managing projects, including planning, execution, and monitoring, with a focus on meeting deadlines and delivering quality results.
• Proactive mindset and coaching expertise, sharing knowledge capability, strong leadership, ownership and accountability.
• Customer-focused and High quality attitude and strong interpersonal skills
• Ability to work effectively in an international team environment

What devicenow can offer you

• Be part of a rapidly growing industry with unique career opportunities
• Invest in your development through onboarding, training, and career advancement options
• Flexible hybrid working model – work from home or in the office, and visit our international locations
• Attractive compensation packages
• High-quality IT equipment, including Apple Business Phones and curved monitors
• Regular team and company events
• #germanspeaking