Service Delivery Manager - Utilities

Hamilton Barnes; Hamburg; Hybrid; EUR 77,000 - 94,000; Full time

Benefits offered by this job

Car

Hybrid Working

Job summary

Hamilton Barnes is seeking a Service Delivery Manager in Hamburg to own a major managed network and security contract for a high-profile manufacturing client. You will split time between service delivery and team leadership, acting as the main client contact in Germany, with engineers in Hamburg and Bremen, ensuring the service runs smoothly and improves continuously.

The role requires proven governance of SLAs, KPIs, and supplier relationships, fluent German and English, and experience leading

Qualifications

• Must have proven experience in service delivery management.
• Strong leadership and cross-site team development.
• Experience with SLA/KPI reporting and client escalations.
• Fluent in German and English, both written and spoken.

Responsibilities

• Own the client relationship for the German side of the contract.
• Ensure SLA/KPI performance and drive service improvements.
• Lead a team of engineers across Hamburg and Bremen.
• Oversee subcontractor partners and budget tracking.

Skills

Service Delivery

Account Management

Team Leadership

Vendor Management

SLA/KPI Management

German & English

Tools

ServiceNow

Jira

Qlik

Job description

Keen to join a company that champions growth and development?

Join the independent European leader in multi-technical services for energy and communications, helping customers design, build, operate, and maintain energy-efficient, environmentally friendly facilities. With a strong local presence and a large workforce, the organization has built a reputation for scale and reliability across its four core activities.

The organization is expanding its team and is looking to appoint a Service Delivery Manager to take ownership of a major managed network and security contract for a high-profile manufacturing client, leading the German operation of a contract spanning four European countries. The ideal candidate will split their time between service delivery and team leadership, acting as the main client contact in Germany, with engineering teams based in Hamburg and Bremen, and ensuring the service runs smoothly, meets its commitments, and keeps improving.

Responsibilities:

• Own the client relationship and account management for the German side of the contract
• Take full responsibility for SLA and KPI performance, reporting and service improvement
• Lead, develop and motivate a team of 8 engineers across Hamburg and Bremen
• Manage two subcontractor partners covering out-of-hours support and technical interventions
• Oversee activity tracking and budget follow-up, with light P&L responsibility
• Work closely with international delivery leadership across the wider European contract

Skills/Must have:

• Proven experience as a Service Delivery Manager, Account Manager or Operations Manager in a managed services environment
• Background in network and/or security services, with enough technical understanding to grasp engineering priorities (this is not a hands-on technical or architect role)
• Experience leading and developing engineering teams, ideally across more than one site
• Experience managing subcontractors or third-party suppliers
• Confident managing SLAs, KPIs and client escalations
• Fluent German and English, spoken and written
• Familiarity with ServiceNow, Jira or Qlik is a plus but not essential

Benefits:

• Car
• Hybrid Working

Salary:

• €85,000